Esther John Uyai

ESTHER JOHN UYAI Professional summary: Experienced Virtual Appointment Setter with 4 years of successful experience in customer service, appointment scheduling, and database management. Proficient in a range of CRM, scheduling, and telephone software, including Calendly, Google Calendar, and Clockify for efficient appointment setting. Achieved a milestone of arranging over 4,000 appointments in the last 4 years. Skilled in proactively reaching out to potential customers via outbound sales calls to secure appointments and diligently following up to ensure confirmation. Utilizes communication tools such as Slack, Zoom, Skype, HubSpot, Zendesk, Freshdesk, and Intercom for seamless collaboration across remote teams. Continuously seeks opportunities to optimize workflows and enhance operational efficiency. Excels in setting priorities for tasks and managing time to meet deadlines while maintaining a strong commitment to protecting client privacy and providing outstanding customer service. Bio Data Contact address: Road 5 Military Zone, Off Bon-Chief Rumuokwurusi Pipeline, Port Harcourt Phones: -, - Email:- Core Competence Soft Skills: Communication, Organization, Presentation, Creativity, Leadership, Time management, Public Speaking, Adaptability, Organization, detail to attention, Prospecting, Multitasking, Team management, Telemarketing, Customer Service, Cold Calling, Inbound Calls, Outbound Calling, Telephone Etiquette, Scheduling, Conflict Resolution, Sales. Technical skills: Microsoft 365 Suite (Microsoft word, PowerPoint), Project Management (Trello, Asana, Monday.com), Customer support (Freshdesk, Zendesk), Customer Relationship Management (CRM) Software (HubSpot), Cloud storage/management tools (Google drive, One Drive, Dropbox) Appointment setting (calendly, clockify, google calendar Microsoft teams), Lead Generation (apollo.io, salesforce, Facebook ad). ADDITIONAL SKILLS  Knowledgeable in troubleshooting customer issues  Excellent verbal communication and customer skills, with a pleasant and persuasive phone demeanor.  Willingness to learn, adapt and grow within the industry.  Ambitious self - starter  Strong sales and negotiation skills  Strong interpersonal skills and the ability to build rapport with prospects over the phone.  Comfortable making a high volume of outbound calls each day in a fast-paced environment.  Goal-oriented mindset with a proven track record of meeting or exceeding targets.  Ability to work independently with minimal supervision while also being a team player. Work Experiences Pyan, Inc. – Delaware, United States. Appointment Setter -) ● Make outbound calls daily to potential customers using provided script and schedule appointments. ● Managed customer inquiries, guiding them through the appointment scheduling process. ● Engage prospects in conversation to understand their current marketing strategies, pain points, and goals to determine if our services align with their needs. ● Develop relationships with prospects by actively listening, demonstrating empathy, and showcasing the value proposition of our services. ● Effectively manage calendars and schedules to arrange appointments for our sales representatives with qualified leads. ● Implement a structured follow-up process to nurture leads who may not be ready to commit initially, ensuring a consistent flow of appointments for the sales team. ● Maintain accurate records of interactions and appointments scheduled using o ur CRM software, and provide regular reports on key metrics and performance. Royal Trust Loss Adjusters Limited, Port Harcourt, Nigeria Appointment Setter (2022 – 2023) ● Make outbound calls to business owners from provided lead lists to introduce our services and schedule appointments for our closers. ● Engage prospects in meaningful conversations to identify their needs and determine potential interest in our solutions. ● Effectively communicate the value proposition of Royal Trust Loss Adjusters offerings and overcome objections to secure appointments. ● Ensure accurate and timely recording of all call activities and appointment details in our CRM system. ● Collaborate closely with the sales and marketing teams to optimize lead generation strategies and improve overall conversion rates. ● Meet and exceed weekly and monthly appointment setting targets to contribute to the company's sales objectives. Jerkshire, Iowa, United State. Telemarketing Appointment Setter 2023 - 2024 ● Conduct high-volume cold calling to potential business clients to introduce their products/services and set appointments for the sales team. ● Manage and update prospect information in the CRM system to ensure accuracy and efficient lead management. ● Handled incoming calls and answered customer inquiries ● Work closely with the sales team to analyze prospect needs and tailor communication to increase appointment rates. ● Maintain a thorough understanding of our products, services, and market trends. ● Answer customer inquiries and provide excellent customer service ● Identify decision makers and qualify leads Education ● Dreamport Certificate of completion of Independent Travel Manager – May, 2024 ● Digital Skillshop Academy Certificate of Participation Feb 2024 – March 2024 ● Coursera Technical Support, Data Entry, Customer Support - January 2024 – February 2024  Kenule Beeson Saro-Wiwa Polytechnic, Bori, Nigeria. National Diploma in English 2015 - 2017 ● Is-real Computers, Port – Harcourt Nigeria Computer Literacy 2013 - 2014 ● Flolidid Word College Senior Secondary School Certificate (WAEC) 2011 Tools that I am proficient in include: Zoho, zendesk, mailchimp, slack, Google suite, Microsoft suite, zoom, Skype, Acuity, Calendly, Time camp, Jira, HubSpot, FreshDesk, Asana, Trello, clickup, Monday.com, Apollo.io, CMS, Clockify, Time doctor, Zapier, Dropbox, Loom, Microsoft Teams, Artificial Intelligence tools, Intercom, Airbnb, Booking.com and others that I can learn within a short time