Esther John

I can turn your customers into a consistent referral system for your products and services through my innovative customer service expertise.

I am a result driven customer service representative with over 4 years of experience in building a sustainable customer service department for organizations in the B2B, B2C, ecommerce, marketing, real estate and technological industries where I have made an excellent reputation in rendering exceptional services to customers.

Through my innovative approach to customer service, excellent communication skills and strategic marketing, the organizations I worked with have enjoyed tremendous progress in their customer base and revenue.

Tools that I am proficient in include: Zoho, zendesk, Freshdesk, mailchimp, slack, Google suite, Microsoft suite, zoom, Skype, Acuity, Calendly, Time camp, Jira, HubSpot, FreshDesk, Asana, Trello, clickup, Monday.com, Apollo.io, CMS, Clockify, Time doctor, Zapier, Dropbox, Loom, Microsoft Teams, Artificial Intelligence tools, Intercom, Airbnb, Booking.com and others that I can learn within a short time

My work environment:

A laptop 

A noise cancelation headset serene environment

A ring light

A 5G wifi and a standby mifi

Steady electricity and standby generator

An android phone

I'm known for exceptional problem-solving skills, attention to detail, and a proactive approach to addressing customer needs. Successfully handled high-volume inquiries, resolved issues promptly, and ensured high customer satisfaction. Strong organizational skills and dedication to continuous improvement and operational efficiency. Excels in both independent and team environments, consistently meeting and exceeding performance targets while maintaining a friendly and professional demeanor. Committed to providing outstanding service and fostering positive customer experiences.

You should hire an enthusiastic individual like me to maintain a happy customer base and upscale your revenue as well as your brand identity. Let's hop on a call to discuss your customer service needs and how you can benefit from my expertise.