ESTHER HYCEINTH
CUSTOMER SUCCESS AND SALES SPECIALIST-
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Abuja/Nigeria
http://linkedin.com/in/hycienth-esther-
Profile
I am a results-oriented Customer Service and Sales Professional with over three years of experience delivering
exceptional support and achieving business targets. I specialize in understanding customer needs, resolving
issues efficiently, and fostering lasting relationships. Proficient in CRM tools, I streamline workflows, collaborate
effectively with teams, and drive customer satisfaction and business growth. Passionate about creating positive
customer experiences and contributing to organizational success through innovative and effective solutions.
Professional Experience
Customer Service Representative / sales Representative
April 2022 – February 2023 | Remote
Outsource Global Technologies Limited
Exceeded sales targets by 30% by leveraging data-driven insights to tailor product recommendations.
Resolved escalated customer concerns with a 90% first-contact resolution rate, improving satisfaction scores.
Conducted client follow-ups that boosted repeat business by 25%.
Addressed customer queries and complaints promptly and professionally.
Gathered actionable insights from customer feedback to improve service quality.
Collaborated with team members to enhance customer experience and streamline issue resolution.
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Customer Support Specialist
June 2023 – August 2024
Total Energies Marketing Nig Plc
Responded to customer inquiries via phone, email, and chat in a timely and professional manner.
Documented customer interactions, issues, and resolutions accurately in the CRM system.
Worked collaboratively with cross-functional teams to provide seamless support.
Assisted customers with product usage, troubleshooting, and best practices.
Delivered over 150 timely and professional responses daily across multiple communication channels.
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Call Center Representative
June 2024 – April 2025 | Remote
AUTO BDC STROLID
Onboarded new clients, explained services, and resolved technical issues, boosting client retention by 20%.
Collaborated with the sales team to optimize strategies and achieve collective goals.
Provided primary customer support to internal and external clients, maintaining high satisfaction levels.
Implemented forward-thinking strategies to address customer needs and resolve concerns effectively.
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Cold Caller
October 2024 – January 2025 | Remote
HomelifeMedia
Make outbound calls to potential clients from provided leads or databases.
Introduce products or services clearly and persuasively.
Qualify prospects by understanding their needs and challenges.
Schedule appointments or transfer qualified leads to the sales team.
Overcome objections and handle rejections professionally.
Maintain accurate records of calls, leads, and outcomes in the CRM system.
Follow up with prospects as needed to nurture interest and build relationships.
Meet or exceed daily and weekly call and conversion targets.
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Education
Philosophy of Religion/ Bachelor Of Arts
University Of Abuja
December 2016 – March 2019 | Nigeria
Skills
Sales Support
Great zeal towards work
Chat Support
Sales force
Customer Experince
Email Support
Active Listening And Conflict
Resolution
Customer satisfaction
Product Knowledge
customer support
Online Chat Support
Relationship Management
Task Prioritization and Time
Management
Cold Calling
Troubleshooting And Problem Solving
Phone Support
Languages
English
Certificates
Discipline In The Workplace
Customer Support Through Live
Chats and Texts
LinkedIn
Awards
Best Agent
Total Energies
20th November 2023
