Esther Gathegu

I am a Customer Service & Online Travel Support Specialist with experience handling high‑volume calls, emails, and live chat for travel and hospitality clients. I’ve worked with online booking tools, managed complex itineraries, processed changes and cancellations, and provided after‑sales support while maintaining accuracy, efficiency, and strong client satisfaction. My background includes working in fast‑paced travel support environments, where I balanced multiple tasks without compromising service quality.

I am skilled in online booking platforms, CRM systems, and reservation management for flights, hotels, and related travel services. I communicate clearly and professionally in English, remain calm under pressure, and pay close attention to detail when capturing client preferences, allergies, special requests, and follow‑up notes. My experience also includes guiding clients through self‑service tools, which helps reduce repeat queries and improves overall efficiency.

I am comfortable working remotely and familiar with VoIP calling, digital workspaces, and structured schedules. I adapt quickly to new systems, follow procedures closely, and meet service‑level expectations while still delivering a warm, human touch. With a strong hospitality mindset, I focus on making every interaction welcoming, solution‑oriented, and personalized so clients and guests feel supported and valued.

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