Esther Gabriel

My name is Esther Gabriel. I am an experienced Customer Support Virtual Assistant with over 3 years of expertise in delivering comprehensive administrative and client support to executives and businesses.

I specialize in appointment setting, customer support management, telemarketing/cold calling, lead generation, travel itinerary planning, and meeting coordination. With a strong background in chat and customer support, I have developed the ability to handle high volumes of inquiries while maintaining accuracy, professionalism, and empathy.

In addition to customer support, I bring advanced skills in data analysis, appointment management, calendar scheduling, and virtual assistance. I am highly proficient in utilizing communication, CRM, and project management tools, including Microsoft Teams, Zoom, Skype, HubSpot, Zendesk, Freshdesk, Intercom, Loom, Slack, Apollo.io, Apollo-GDS, Trello, ClickUp, Monday.com, Google Suite, and Microsoft 365. My proficiency with these tools ensures seamless collaboration across remote teams and efficient workflow management.

I continuously seek opportunities to optimize processes, streamline operations, and improve overall efficiency. Known for my organizational skills and attention to detail, I excel at setting task priorities, managing time effectively, and meeting deadlines consistently. I am also deeply committed to protecting client privacy and ensuring the highest level of service delivery.

Above all, I am passionate about supporting businesses in achieving their goals by providing dependable, results-driven, and customer-focused virtual assistance. My combination of customer service expertise, administrative support, and technical proficiency allows me to adapt easily to diverse roles and deliver outstanding value in every project I take on.