Esther Foluso Olomosola
$5/hr
Customer support expert who converts conversations into qualified leads.
- Reply rate:
- -
- Availability:
- Hourly ($/hour)
- Location:
- Ikeja, Lagos, Nigeria
- Experience:
- 2 years
About
- I am a proactive and results-driven professional with hands-on experience in customer support and sales assistance, bringing a strong balance of communication skills, organization, and growth-oriented thinking. I have supported customers across multiple channels including email, live chat, and phone, ensuring inquiries are handled promptly, professionally, and with genuine empathy. I understand that every customer interaction reflects the brand, so I prioritize clarity, patience, and solution-focused communication in every conversation.
- In my previous role as a Sales Virtual Assistant, I worked closely with prospects and existing clients, supporting lead sourcing, follow-ups, and CRM management. I am comfortable initiating conversations, qualifying leads based on set criteria, and maintaining accurate records to ensure no opportunity is lost. I understand the importance of timely follow-up and consistent engagement in nurturing prospects from initial contact to conversion.
- Beyond responding to inquiries, I actively look for opportunities within conversations. Whether it is identifying an upsell opportunity, recognizing buying intent, or flagging high-potential prospects, I approach customer interactions strategically. I do not just aim to close tickets; I aim to contribute to growth. My ability to listen carefully allows me to understand customer pain points quickly and position solutions effectively.
- I am highly organized and detail-oriented, which helps me manage multiple conversations, track leads efficiently, and meet deadlines without compromising quality. I am comfortable using CRM systems and digital tools to document interactions, monitor pipelines, and maintain structured workflows. Working remotely has strengthened my discipline, time management, and ability to work independently while still collaborating effectively with team members.
- What sets me apart is my mindset. I see customer support and lead generation as interconnected functions — excellent support builds trust, and trust creates opportunities. I bring professionalism, warmth, and strategic thinking into every interaction, ensuring customers feel heard while the business continues to grow.
- I am confident in my ability to contribute meaningfully to a team that values responsiveness, efficiency, and measurable results, and I am committed to delivering both exceptional customer experiences and consistent lead generation outcomes.
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