Esther Ephraim

Having bagged a B.Sc. degree in Computer Science from Madonna University, Nigeria. I am a highly skilled customer service and administrative professional with experience in customer interactions, virtual assistance, call center operations, and B2B sales. Most recently, I worked with PPG Telesales where I handled outbound calls to senior citizens, pre-qualifying them for Life Insurance and then transfer them to a Licensed agent. As a Customer Service Executive at Suplias Technologies, I have developed strong communication skills, efficiently managing customer inquiries, resolving issues, and ensuring a seamless service experience. My ability to handle high call volumes and maintain professionalism under pressure makes me an asset in customer-facing roles. Previously, as a Virtual Assistant at Bracketts Beauty, I gained expertise in administrative support, managing emails, scheduling appointments, and maintaining accurate records while communicating effectively through email and live chat. Additionally, I have experience in B2B sales, where I engaged potential clients, presented tailored solutions, and built strong business relationships. My proficiency with CRM tools and digital communication platforms enables me to organize workflows, track interactions, and optimize customer engagement. Adaptable and efficient, I thrive in fast-paced remote work environments, demonstrating exceptional problem-solving skills and multitasking abilities. With a strong background in customer service, virtual support, and B2B sales, I am well-equipped to excel in roles that require professionalism, organization, and a customer-focused approach.

Please reach out to me if you need any of these services, thank you.

My name is Esther Ephraim.