Esther Ekpo

ESTHER EKPO Woji Estate, PH |- |-|[LinkedIn](https://www.linkedin.com/in/esther-ekpo-a2b7a8247) PROFESSIONAL SUMMARY I'm a reliable and dedicated Virtual Assistant with over 7 years of experience in customer service. I specialize in helping entrepreneurs by taking care of back-end tasks to make business operations smoother and deliver top-notch customer service. I'm known for really listening to what my clients need and tailoring my services to go beyond their expectations. SKILLS                Customer Service Administrative Assistance Personal Assistance Social Media Engagement Calendar Management Microsoft Word Documentation Review Group Moderation Communication Canva Design Airbnb Arbitrage Critical Thinking Zillow Spreadsheet Guesty Discord              Research Airbnb Co-hosting Property Management Zoom, Google Sheets, Google Keep, Google Meet MobileMonkey Trello Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Communication Leadership Slack Furnished Finder Hostaway Vintory PROFESSIONAL EXPERIENCE Executive Assistant /Administrative Support July 2023 - June 2024 MP Expertise LLC .  Managed document and email correspondence, ensuring timely responses and reducing email backlog by 40%.  Handled calendar management, scheduling meetings and appointments with a 100% accuracy rate.  Generated leads on Upwork and Facebook, contributing to a 15% increase in new business opportunities.  Created and scheduled social media posts, leading to a 20% boost in audience engagement.  Engaged with audiences in relevant Facebook groups, increasing community interaction by 25%.  Provided comprehensive support on Google Workspace, helping streamline the team's workflow and increasing productivity by 30%. Executive Assistant April 2023 - November 2023 Consulting 101 | Palm Beach, Florida .  Managed guest inquiries and coordinated reservations, improving the booking process efficiency by 25%.  Oversaw the availability calendar for properties, ensuring 100% accuracy and reducing booking conflicts by 30%.  Provided customer support throughout guests' stays, resulting in a 95% satisfaction rate and a 20% increase in positive reviews. Canva Designer Specialist Relationship Coach January 2023 - April 2023  Designed daily graphics, flyers, and logos that aligned with content strategies, increasing visual engagement by 40%.  Created consistent and captivating Canva templates, enhancing the overall aesthetic of the social media pages and leading to a 35% increase in brand recognition.  Collaborated with the content team to ensure all designs were visually appealing and met the coach's branding standards. .Personal Assistant March 2022 - September 2022 JR CREATIVE  Efficiently manage calendars, appointments, and application processes.  Supported business and personal life management, ensuring the client remained motivated and focused, which contributed to a 15% increase in productivity.  Managed daily schedules, appointments, and tasks, helping the client stay organized and on top of their business goals.  Provided tailored support that enabled the client to achieve a 20% growth in their business during this period.  Develop and execute email marketing campaigns and handle related communication tasks.  Assisted in contract amendments, reducing processing time by 20%.  Generated and analyzed key performance indicator reports, contributing to strategic team updates.  Screen and prioritize incoming emails, calls, and correspondence Assistant Social Media Manager/Engagement Specialist February 2021 - February 2022 Branding Female Entrepreneurs .  Moderated group activities, managing notifications, responding to comments, approving posts, and monitoring for spammers, leading to a 30% increase in group engagement.  Enhanced social media presence across all platforms, resulting in a 25% growth in followers and a 20% increase in post interaction.  Supported business and personal life management, ensuring the client remained motivated and focused, which contributed to a 15% increase in productivity.  Managed daily schedules, appointments, and tasks, helping the client stay organized and on top of their business goals. Telesales Representative April 2019 - January 2021 Relationship Coach .  Increased customer conversions by 25% through effective communication and product explanations.  Generated and qualified leads through cold-calling, boosting lead volume by 30%.  Supported team efforts by scheduling client appointments and preparing materials, contributing to a 20% increase in overall team productivity. EDUCATION Bachelor of Science Marine Science University of Calabar July 2017 CERTIFICATIONS AND ACHIEVEMENTS CERTIFICATIONS Fundamentals of Short-Term Rentals/Property Management | Digital Hospitality Hub | 03/2023 Office Administration Manager | Udemy | 02/2023 Procurement and Sourcing Introduction | Coursera | 08/2020 ACHIEVEMENTS Executive Assistant / Administrative Support: boosted audience engagement by 20%. Reduced email backlog by 40%, increased productivity by 30%, and REFERENCE Available Upon Request