Esther Ekanem

I’m a dedicated Customer Service Virtual Assistant with 4.5 years of experience supporting e-commerce, logistics, and service-based businesses remotely. I specialize in managing customer inquiries via email, phone, live chat, and social media, while maintaining excellent service standards across digital platforms.

I’m proficient in tools like Zendesk, Freshdesk, HubSpot, Intercom, and WhatsApp Business for ticketing, CRM updates, and support tracking. My responsibilities have included resolving complaints, handling order issues, responding to product-related questions, following up with customers, and ensuring satisfaction in fast-paced environments.

My workflow is powered by productivity tools like Google Workspace, Trello, Asana, and Slack, which I use to collaborate with internal teams, escalate issues, and document customer interactions accurately. I also help build FAQs and knowledge bases that reduce support workload and improve response times.

I’m passionate about customer experience, detail-oriented, and always looking to improve support processes. If you’re looking for a remote customer service VA who can keep your customers happy and your support inbox under control, I’m ready to contribute.