Esther Edem

ESTHER EDEM Freelance/Remote Virtual Assistant | Customer Support | Data Entry | Email Handling Nigeria PROFESSIONAL SUMMARY I am a motivated and detail-oriented Virtual Assistant with skills in customer support, data entry, and email handling. I have built hands-on experience through freelance and self-directed projects, assisting individuals and small businesses with administrative and support tasks. I am reliable, well-organized, and committed to delivering accurate and timely work while maintaining clear and professional communication. CORE SKILLS Virtual Assistance Customer Support (Email and Chat) Data Entry and Typing Email Handling and Inbox Management Document Preparation Google Workspace (Docs, Sheets, Drive) Microsoft Word and Excel Scheduling and Calendar Management File Organization Online Research Problem Solving Time Management WORK EXPERIENCE Virtual Assistant | Freelance | Remote Assisted with email management, scheduling, and file organization. Conducted online research and prepared simple reports. Supported daily administrative tasks to improve organization and productivity. Customer Support Assistant | Freelance | Remote Responded to customer inquiries in a polite and professional manner. Provided accurate information and handled basic customer concerns. Maintained clear communication to ensure customer satisfaction. Data Entry and Administrative Support | Freelance | Remote Entered, updated, and organized data in spreadsheets and documents. Maintained accurate records with strong attention to detail. Assisted with basic administrative and documentation tasks. EDUCATION Senior Secondary Certificate (SSCE) Nigeria TOOLS AND SOFTWARE Google Docs, Sheets, Drive Microsoft Word and Excel Gmail and Outlook Trello (Basic) WhatsApp Business Telegram Canva (Basic) Basic CRM tools STRENGTHS Fast learner Professional communication High attention to detail Reliable and consistent Organized and proactive Easy to work with AVAILABILITY 20–40 hours per week Flexible with time zones