Esther Chizitaram Mark

Esther Chizitaram Mark Lagos, Nigeria | LinkedIn- CAREER SUMMARY Sales Operations and Customer Service Specialist with proven success in driving revenue growth, managing client relationships, and optimizing CRM systems. Skilled in handling highvolume customer interactions, streamlining workflows, and delivering measurable results. Leverages a BSc in Social Work to bring empathy, clarity, and problem-solving into every customer touchpoint. Recognized for adaptability, reliability, and consistently exceeding performance targets in fast-paced environments.. EDUCATION University of Nigeria BS.C Social Work Enugu, Nigeria. December 2024 WORK EXPERIENCE Content and Communication Volunteer Remote, UK The Feminine Health and Fibroid Network June 2025 - Present  Produced newsletters and blogs reaching 1,000+ women monthly, strengthening community engagement.     Improved team coordination by 25% through tracker updates and reporting. Partnered with medical professionals to ensure 100% accuracy in health content. Supported campaign rollouts that increased outreach participation by 15%. Contributed to strategy meetings, shaping impactful community initiatives. . Sales and Marketing Executive Remote, UK th 7 Century Media May 2025 - Sep 2025  Generated 200+ qualified leads monthly through targeted outreach and CRM tracking.  Increased conversion rates by 20% via personalized communication strategies.  Managed end-to-end sales funnel, improving follow-up speed by 35%.  Collaborated with marketing to align campaigns with customer needs, boosting engagement.  Maintained CRM accuracy with 100% data integrity. Sales and Operations Assistant Liquidon Oil and Gas Services   Lagos, Nigeria Jan 2025 – May 2025 Promoted products in 50+ retail outlets, generating 150+ new leads and increasing brand visibility. Coordinated 100+ same-day and next-day deliveries, achieving 98% on-time fulfillment.    Tracked payments and reconciled transactions, ensuring 100% financial accuracy. Strengthened customer retention, contributing to a 25% increase in repeat business. Balanced field sales with back-office operations, improving team efficiency by 30%. Customer Support Representative CityWide Supermarket      Lagos, Nigeria Feb 2022 - Nov 2022 Handled 80+ daily customer inquiries, achieving a 95% satisfaction rating through prompt resolution and personalized service. Trained and supervised a team of 6 staff, improving service delivery speed by 30% and reducing customer complaints by 25%. Implemented a customer feedback system that increased repeat patronage by 20% within 6 months. Optimized checkout and appointment scheduling processes, reducing wait times by 15%. Promoted to Manager within 6 months for outstanding performance and leadership. LEADERSHIP EXPERIENCE Class Representative Enugu, Nigeria University of Nigeria Sep 2020 – Dec 2024  Represented a class of 150+ students, coordinating communication between faculty and     peers. Organized academic schedules, tutorials, and group projects, improving class performance by 15%. Mediated conflicts and facilitated feedback sessions, ensuring smooth academic operations. Coordinated fieldwork placements in hospitals and schools, enhancing practical learning experiences. Managed reporting and documentation for departmental activities PROJECTS Executive Virtual Assistant Remote, Nigeria Digital Witch Support Community May 2025 - Sept 2025  Supported the founder with calendar management, onboarding, and client communication.     Responded to 50+ daily inquiries, ensuring smooth intake coordination. Maintained task trackers via Trello & Monday.com, improving accountability by 30%. Drafted SOPs that reduced admin time by 20%. Fostered team culture through event support and communication management Relevant Coursework: Virtual Assistance, Executive Support, Project Management, and Customer Support SKILLS Technical Skills HubSpot CRM, Zendesk, Pipedrive, Google Workspace, Slack, Zoom, Trello, Asana, Monday.com, Pipeline Tracking, Lead Nurturing, Sales Funnel Management, Zapier, Microsoft. Soft Skills: Customer Service & Client Support, Sales Prospecting & Lead Qualification, Appointment Scheduling & Calendar Management, Conflict Resolution & Issue Escalation, Upselling & Cross-Selling Support, Workflow Optimization & SOP Development, Communication & Stakeholder Engagement, Team Training & Performance Improvement, Empathy & Active Listening, Problem-Solving & Adaptability. Additional Skills: Generative AI (Prompt Engineering, Workflow Automation, Image Generation), Zapier, CRM Automation, Digital Literacy, Continuous Learning AWARDS AND ACTIVITIES ● The most proactive class representative REFEREE Available on request.