Esther Chiwendu Ngwakwe

Esther Chiwendu Ngwakwe Lead Generation | Sales Representative | Appointment Setter Phone: - Email:- Address: Ontario, Canada Linkedin Professional Summary Results-oriented sales professional with over 6 years of experience consistently meeting and exceeding sales targets, achieving a 25% annual revenue increase. Skilled in lead generation, cold calling, and appointment setting, with a proven capability of securing high-value client meetings and closing deals. Expertise in managing leads, creating effective email campaigns, and optimizing outreach strategies. Committed to delivering measurable results that drive revenue growth and support team objectives. Core Competencies ●​ ●​ ●​ Effective Prospecting and Lead Qualification: Skilled at finding the right leads through cold and warm outreach. Relationship Building: Good at connecting with leads and gaining their trust to set up meetings. Clear Communication: Expertise in writing tailored messages and pitches that resonate with client needs, driving interest, and securing appointments effectively. Work Experience Sales Representative/Appointment Setter- Freelance Just Happy Marketing Agency, London 01/2024 -12/2024 Just Happy Marketing Agency, a dynamic London-based firm. I engage clients by scheduling appointments, sharing service details, and managing follow-ups to support client satisfaction and business growth. ●​ ●​ ●​ ●​ ●​ Conducted high-volume cold and warm calls, reaching up to 80 prospective clients daily, and scheduled appointments, increasing booking rates by 80% in 6 months. Streamlined scheduling processes in collaboration with sales teams, optimizing time management and contributing to a 15% increase in sales team efficiency within six months. Monitored and prioritized emails and communications, improving response times by 60% over a year. Provided detailed product and service information, addressing client questions and resolving concerns, leading to a measurable improvement in client satisfaction scores. Assisted in preparing reports, presentations, and meeting agendas, ensuring 100% accuracy and timely delivery for executive use. Sales Representative/Appointment Setter- Remote BOBO FOOD AND BEVERAGES, Nigeria. 11/2022 - 08/2023 This Nigerian company produces quality dairy products and beverages. I drive client engagement by scheduling appointments, providing product information, and managing follow-ups to boost satisfaction and growth. ●​ ●​ ●​ ●​ Utilized dialer systems to conduct over 100 cold and warm calls daily, successfully scheduling an average of 35 appointments weekly for the sales team, driving a 25% increase in customer acquisition within six months. Delivered tailored product knowledge about BOBO Food and Beverages' offerings during calls, addressing client concerns and highlighting features, which boosted customer satisfaction by 20% over a year. Maintained a structured follow-up system, improving appointment confirmation rates by 20% and contributing to efficient customer onboarding. Collaborated with the sales team to refine scheduling processes and align with client needs, resulting in a 30% reduction in appointment cancellations in under three months. Business Developer/Lead Generation Specialist- Remote UNITED BANK FOR AFRICA, West Africa 02/2019 - 08/2022 This is a leading financial institution in West Africa. As a Business Developer/Lead Generation Specialist, I drove client engagements, by identifying leads, providing financial product information, and managing follow-ups to enhance satisfaction and drive growth. ●​ ●​ ●​ ●​ ●​ Identified and pursued sales opportunities through cold calling, networking, and referrals, leading to a 25% increase in customer acquisition within 12 months. Identified and secured high-value business opportunities by cultivating relationships with potential clients, leading to the successful acquisition of over 50 new accounts in a single year. Led targeted business development campaigns, Utilizing market insights to tailor solutions for client needs across banking services, including loans, accounts, and investments. Provided advisory services on tailored financial products, creating value-driven solutions that expanded the client portfolio. Collaborated with diverse teams to develop and implement innovative sales strategies, resulting in a 35% growth in client retention. Education Master in Business Administration (MBA) | Bayero University Kano State, Nigeria | 2021 Bachelor of Business Administration and Management | University of Maiduguri, Nigeria | 2014 Certification and Training Customer Service Fundamentals | Coursera | 2024 Customer Relationship Management | Coursera | 2024 Professional Selling | Kennesaw State University | 2024 Google Workspace Mail Management | Coursera 2023 Certificate of Completion on In-Demand IT Skills | Digital Witch Community | 2023 Technical ToolkitCRM Platforms: ●​ ●​ ●​ ●​ ●​ Hubspot CRM, Zendesk CRM, Salesforce, Zoho, Intercom Project Management and Collaboration Tools: Trello, Slack Productivity Suites: Google Workspace, Microsoft Office Communication Tools: Skype, Intercom, Slack Lead Generation Tools: Yelp, Lemlist, Apollo.io, etc. Soft Skills ●​ ●​ ●​ ●​ ●​ ●​ ●​ Effective Communication Selling and Persuasive Negotiation Teamwork and Collaboration Adaptability to Various Customers Time Management Critical Thinking Creative Problem Solving Technical Skills ●​ ●​ ●​ ●​ ●​ ●​ Telemarketing (Cold and Warm Calling) Client Relationship Management Knowledge of CRM Tools and Dialer Systems Chat/Email Support tool Data Entry and Record-Keeping Lead Generation tools