Esther Chidinma Ike

Esther Ike 23 Okparali Street Port Harcourt, Rivers 500102 --https://www.linkedin.com/in/esther-ike Summary Ambitious and dynamic sales professional with over 10 years of expertise in sales, client management, and customer success across SaaS, e-commerce, and marketing agencies. Proven track record of exceeding sales targets, driving revenue growth, and maintaining long-term client relationships. Skills Sales strategy development, account management, client relationship building, lead generation, sales pipeline management, revenue growth, customer retention, cross-selling and upselling, negotiation skills, CRM software (Salesforce, HubSpot, etc.), product knowledge, solution selling, customer success management, market research and analysis, cold calling and prospecting, closing sales, contract negotiation, presentation and demo skills, problem solving, team collaboration, sales forecasting, client onboarding, competitive analysis, objection handling, data-driven decision making, client needs assessment, relationship nurturing,brand promotion, networking and business development, reporting and analytics, account expansion, communication, sales training and coaching, budgeting and cost management, time management, conflict resolution, contract management, client retention strategies,, client feedback analysis. Experience Mani-Tech(SaaS Solutions), Remote — Account Executive JUNE 2019 - PRESENT ● ● ● ● ● ● Managed a portfolio of clients, driving sales growth through effective account management, new business development, and relationship building. Exceeded annual sales targets by 30% through strategic sales outreach, upselling, and cross-selling initiatives. Increased customer retention by 30% by addressing client concerns proactively, ensuring high satisfaction levels and reducing churn by 20%. Generated a $2M increase in the sales pipeline by identifying and nurturing high-potential leads, resulting in closed deals and revenue growth. Collaborated with marketing, product, and customer success teams to ensure seamless client onboarding and service delivery. Utilized Salesforce and HubSpot CRM tools to track sales activities, manage client relationships, and optimize sales processes for maximum efficiency. 2 Ascension E-commerce Marketing Agency, Remote — Sales & Campaign Strategist JAN 2014 - NOV 2018 ● Worked with a top-tier marketing agency focused on helping e-commerce brands grow their online presence and revenue. ● Conducted in-depth market research on 8000+ e-commerce companies to identify growth opportunities and pain points. ● Designed personalized first-line email introductions for outreach campaigns, increasing open rates by 35% and response rates by 20%. ● Created a robust lead qualification process, contributing to a 60% increase in the sales pipeline for e-commerce clients. ● Partnered with creative and technical teams to deliver tailored solutions that resulted in $500,000 in new client revenue annually. ● Built strong relationships with e-commerce brands, resulting in a 95% client retention rate over three years. Digital Witch Support Team (E-Learning Platform), Remote — Customer Success/Inbound Sales Representative NOV 2018 - OCTOBER 2024 ● Developed and implemented a proactive engagement strategy that boosted customer retention rates by 25% within one year. ● Consistently exceeded monthly revenue targets by converting 80% of inbound inquiries into paying customers, contributing over $1M in annual recurring revenue (ARR). ● Led the onboarding process for over 13,000 clients, achieving a 95% satisfaction rate through personalized training sessions and responsive support. ● Partnered with the product team to design user-centric resources, increasing feature adoption by 40% among new clients within their first three months. ● Collaborated with marketing to refine the lead qualification process, reducing the response time for inbound inquiries by 30% and increasing conversion rates by 20%. ● Spearheaded a customer health monitoring initiative that identified at-risk accounts early, reducing churn by 18% year-over-year. ● Proactively identified client needs and recommended additional solutions, resulting in a 40% increase in upsell and cross-sell revenue. ● Resolved 98% of support tickets within SLA timeframes, demonstrating a commitment to quick, effective resolutions that built trust and loyalty. 3 EDUCATION Abia State Polytechnic, Nigeria — Higher National Diploma in Accounting SEPTEMBER 2016 - NOVEMBER 2020. AWARDS ● ● ● ● Outstanding Account Growth Top Sales Performer Above and Beyond SalesPerson of the Month(For three consecutive months) CERTIFICATIONS ● ● ● ● ● ● ● ● ● Hubspot Inbound Certified Hubspot Inbound Sales Certified Hubspot Frictionless Sales Certified Email Marketing Sales and Negotiations skills Diploma in Sales Management Turning Customer Needs into Business Solutions Maximizing Customer Engagement for Business Growth Diploma in Retail Management