Esther Andrew

ESTHER ANDREW Lagos, Nigeria- - www.linkedin.com/in/esther-andrew PROFESSIONAL SUMMARY AND OBJECTIVE  A reliable and result driven Virtual Assistant with over five years of experience providing administrative, accounting and personal support to companies and busy professionals.  Proven ability to manage multiple tasks and projects simultaneously while meeting tight deadlines.  Possess strong communication skills and skilled in various technology tools and software.  Committed to driving process improvements and eager to contribute to organization goals EXPERIENCE Administrative Assistant 02/2023- Date Digital Witch Support Community, Nigeria (Part Time)  Implemented an organized filing system, reducing retrieval time by 30% and enhancing overall office efficiency.  Successfully reduced departmental expenses by 15% through tracking, analysis, and negotiation with vendors.  Managed calendar for the CEO reducing scheduling conflicts by 40% and ensuring seamless coordination of meetings.  Implemented a new internal communication system, resulting in a 25% decrease in response time and increased team collaboration.  Coordinated travel arrangements, resulting in a 20% reduction in travel-related expenses without compromising comfort or efficiency.  Provided crucial support for key projects, resulting in increase in project completion efficiency within Deal Research and Publishing Team Lead 12/2022 - Date Deal Lite, UK (Remote)  Researched and captured over 1000 UK Tech Equity Investment deals, Mergers and Acquisitions deals.   Reviewed and validated data to ensure accuracy and completeness of data bycross-referencing with other sources, such as Companies House filings or confirming details with relevant parties.  Interpreted company house filings and preparation of over 100 cap tables.   Contacted tech companies in the UK for press releases regarding their recent investments through e-mails and LinkedIn.  Edited and published over 500 articles and press releases on WordPress and social media platforms.  Used analytics tools to track and measure the performance of publications.  Conducted comprehensive onboarding sessions and training to team members, fostering an environment for collaboration,teamwork and efficiency in the data capture, analysis, and publication processes. Accounts Receivable and Reconciliation Specialist 02/ 2021 – 01/ 2023 Smile Communications, Lagos, Nigeria  Performed reconciliation and analysis of financial records, including account receivables bank statements and ERP statement.  Investigated and resolved discrepancies in a timely manner, reducing outstanding items by 50% within the first three months of joining the team.    Developed and implemented a new reconciliation process that resulted in a 40% reduction in processing time and a 20% reduction in errors. Managed and resolved 80% of customer inquiries via email responding to 50+ inquiries per day. Collaborated with cross-functional teams to identify and resolve systemic issues, resulting in a 30%  reduction in customer complaints. Received recognition for outstanding customer service support, leading to increased client satisfaction and retention. Customer Support Representative Mobeez - Remote 11/ 2017 – 08/2018  Handled 30+ customer interactions per day, resolving 90% of issues within 24 hours.  Achieved a customer satisfaction score of 95% in 2020.  Implemented a new feedback system, resulting in a 25% increase in positive feedback from.  Assisted customers with account set-up and technical support, escalating issues to higher-level support as needed.  Maintained and updated customer information in the CRM system.  Troubleshoot and resolved customer issues in a timely and efficient manner. Executive Assistant Apex Nigeria  Responded to emails and phone calls  Scheduled meetings  Booked travel and accommodations  Managed contact list  Prepared spreadsheets and kept records  Organized calendar  Proofread documents from employees  Provided customer service 11/ 2016 – 08/2018 EDUCATION Bachelor of Science in Accounting, 2016 Federal University Dutsin-ma • Nigeria First Class Honours (4.69/5.0 CGPA) National Diploma in Accountancy, 2012 Kaduna Polytechnic • Kaduna, Nigeria Distinction (3.54/4.0 CGPA) HARD AND SOFT SKILLS  Excellent administrative and Bookkeeping skill  Excellent organizational skills, attention to detail, and time management  Great Verbal and Written Communication in English  Proficient in Microsoft Office software, accounting software and CRM tools  A Self-starter and a Quick Learner  Excellent attention to details and accuracy  Ability to work independently and collaborate with team.  Integrity, Confidentiality and professionalism  Tech savvy and Experience using technology and communication tools such as Slack, Skype, Google and zoom. CERTIFICATIONS       QuickBooks Online Certified - Intuit, 2023 Career Essentials in Administrative Assistance – Microsoft LinkedIn Learning 04/2023 Zendesk Customer Service Professional Certificate – Zendesk LinkedIn learning, 03/2023 Intuit Academy Bookkeeping Certificate – Intuit Academy, 03/2023 Business Intelligence Data Analyst – Corporate Finance Institute – Canada, 10/2022 Financial Modeling and Valuation Analyst – Corporate Finance Institute, 09/2022