Esther Andrew

I am a graduate with professional experience who worked as a Front Desk Officer, where I developed strong customer service and administrative skills while also supporting basic computer and office technology operations. In this role, I interacted directly with customers, assisting with inquiries, processing transactions, and resolving issues efficiently to ensure a positive service experience.

Alongside my front desk responsibilities, I utilized computer systems daily for data entry, record management, and transaction processing. This strengthened my proficiency in handling office software, managing digital records, and ensuring accuracy in all tasks.

My experience has equipped me with strong communication skills, attention to detail, and the ability to work under pressure in fast-paced environments. I am adept at handling customer concerns professionally while maintaining confidentiality and accuracy in all transactions.

Currently, I am undergoing digital skills training on tools like HubSpot, Freshdesk, Slack, Zendesk, Trello and the likes. This will further enhance my work efficiency thereby bringing customer satisfaction.