Esther Akintimehin

ESTHER AKINTIMEHIN Virtual Assistant Ojo Igbede Road, Lagos, Nigeria | - |-| Linkedin: https//www.linkedin.com/in/estherakin SUMMARY ●​ Results-driven Virtual Assistant with 3+ years of proven success in managing high-volume email inboxes, scheduling meetings, travel planning and other administrative duties. ●​ Highly organized professional adept at prioritizing tasks and serving as a key liaison between executives and consultants. ●​ Focused and communicative individual possessing super data entry, time management and customer service skills. EDUCATION ●​ Ogun State Institute Of Technology - Ogun, Nigeria HND, Microbiology ND, Science Laboratory Technology September 2019 - October 2024 October 2016 - July 2018 WORK EXPERIENCE Customer Service Support April 2024 - Present D&S Stores Lagos, Nigeria ●​ Kept accurate records of customer interactions and transactions in the CRM system ●​ Provided quality customer service to 60+ members daily to build brand loyalty. ●​ Maintained a positive attitude at all times in a fast-paced environment. ●​ Ensured shelves are continuously stocked. ●​ Maintained a high level of company product knowledge to effectively answer customer queries Virtual Administrative Assistant July 2023 - February 2024 FEABS Investment Advisory Services LTD. Remote ●​ Multi-tasked to manage calendars of appointments for 2 consultants across multiple teams and time zones, filed expense reports, and composed and prepared confidential correspondence. ●​ Organized regular meetings, special events, and associated travel as needed. ●​ Utilized scheduling software, namely Google Calendar, in collaboration with consultants to maintain schedules and facilitate event coordination. ●​ Collaborated with trusted travel agencies to organise domestic and international travel arrangements, resulting in 25% cost savings. Executive Medical Assistant November 2021 - June 2022 Ken Medical Diagnostic Centre Lagos, Nigeria ●​ Efficiently scheduled and managed patient appointments, reduced waiting times and improved patient satisfaction by 50%. ●​ Effectively communicated with patients and healthcare providers, promptly responding to inquiries and requests. ●​ Supported billing and coding processes, contributing to a 15% improvement in billing accuracy. ●​ Handled multiple software applications simultaneously for patient management and communication, enhancing workflow by 25%. ●​ Managed front office tasks, including answering over 50 live calls daily and verifying insurance details, leading to a 30% increase in patient satisfaction. SKILLS • Teamwork and Collaboration • Meeting Minutes & Reports • Calendar & Email Management • G Suite & MS Office • Expense Tracking • Attention to Detail • Time Management • Event Planning • Customer Service • Data Entry LANGUAGES • English - Expert • Yoruba - Native • French - Beginner CERTIFICATIONS Demand on I.T support skills Digital Witch Support Community April 2024 Ms Excel for Intermediate Alison September 2024 Certified Virtual Assistant ALX AFRICA November 2024