Esther Adedeji

Hello my name is esther. i am a results driven professional with a strong background in both Human Resources and Customer Service, delivery effective solution in both field. My ability to communicate effectively and manage multiple responsibilities has consistently contributed to positive outcomes across both roles.

As a Human Resource Intern, I contributed to key HR functions including recruitment support, employee onboarding, and administrative coordination. I assisted in screening resumes, scheduling interviews, and maintaining accurate employee records. I played a vital role in preparing orientation materials and guiding new hires through company policies and procedures. I also help to organise training sessions and track attendance which helped to streamline internal operations and foster a positive workplace culture.

Simultaneously, as a Customer Service Representative, I served as a reliable point of contact for clients, handling inquiries across phone, email, and chat platforms. I resolved customer issues with empathy and efficiency, processed orders, and escalated complex concerns to relevant departments. My ability to listen actively and respond professionally help to improved customer satisfaction and retention. I also documented feedback to support service enhancement initiatives.

I thrives in fast paced work environments, balancing internal team support with external client engagement. My strengths include strong interpersonal skills, attention to detail, and a proactive approach to problem solving.

With a solid foundation in both HR and customer service, I am confident in my ability to contribute meaningfully to any organization seeking a dependable and adaptable team member.