Esther Adama

Adama Esther Nigeria | Niger state, Nigeria | Airbnb Co-Host | STR Profit & Operations Specialist | Short-Term Rental Virtual Assistant Detail-oriented Airbnb Co-Host and STR Profit & Operations Specialist with hands-on training and/or proven experience in short-term rental management, listing optimization, guest communication, calendar synchronization, and establishing efficient operational systems. Dedicated to supporting high-performance Airbnb and multi-OTA listings by improving visibility, maximizing occupancy, enhancing the guest experience, and boosting backend efficiency. ​Experienced in real-world STR practicals covering day-to-day Airbnb operations, efficient turnover coordination, dynamic pricing support, developing smooth guest messaging workflows, proactive review management, and standard operating procedure (SOP) documentation. Adept at significantly reducing host workload by handling essential administrative tasks while ensuring listings operate seamlessly and profitably. SKILLS • Airbnb Co-Hosting & STR Operations Support • Short-Term Rental Property Management Support • Guest Communication & Messaging Management • Airbnb Inbox Management & Response Optimization • Calendar Management & OTA Synchronization • Airbnb, VRBO & Booking.com Calendar Sync • Airbnb Arbitrage • STR Turnover & Cleaning Coordination • Listing Optimization & SEO Keyword Placement • Pricing Support & Occupancy Optimization • Guest Check-In / Check-Out Coordination • Review Management & Reputation Support • SOP Creation for STR Operations • Admin Support for Airbnb Hosts • Task & Workflow Management TOOLS & PLATFORMS Airbnb Host Dashboard, Google Workspace (Docs, Calendar, Sheets, Forms, Drive, Gmail), Hostaway, Hospitable, Booking.com, Vrbo, Turno / Turnover Coordination Tools, Breezeway, Zillow, Instacart & Amazon (Supply Ordering Support), Trello, ClickUp, Notion, Asana, Messaging & Communication Tools (WhatsApp, Slack, Email), QuickBooks, Airdna, Pricelab, Canva. WORK EXPERIENCE Airbnb / STR Operations Specialist Nov 2025 – Dec 2025 Short-Term Rental & Cleaning Operations Remote Completed hands-on training focused on Airbnb co-hosting, STR operations, and guest experience management, including real-life simulations and portfolio-based practicals. • Managed Airbnb inbox simulations, responding to guest inquiries, booking requests, and support messages • Practiced guest communication workflows from inquiry to post-checkout follow-up • Assisted with calendar management and OTA synchronization to prevent double bookings • Coordinated cleaning turnovers and readiness timelines for guest check-ins • Supported listing optimization, including SEO keyword placement for improved visibility • Practiced pricing review and occupancy support strategies • Created SOPs for guest messaging, check-ins, turnovers, and issue escalation • Tracked daily operations using Google Sheets and task management tools Airbnb Arbitrage Specialist Nov 2025 -Dec 2025 Short term rental property sourcing • Found profitable arbitrage opportunities through research and rental analysis. • Negotiated with landlords for lease agreements suitable for short-term rental use. • Set up and furnished rental units for Airbnb readiness. • Tracked expenses, revenue, and operational performance. Front Desk Administrator Jan 2022 -Jan 2024 Md Investment • Managed high-volume reception, handling 50+ daily interactions (phone, email, in-person) with prompt resolutions. • Streamlined communication between departments and clients, boosting response times by 15%. • Proactively resolved administrative issues, ensuring high client and staff satisfaction. Transferable Skills to STR: • Guest Communication & Liaison: Handling inquiries, check-ins, and issues for smooth guest experiences. • Problem-Solving & Conflict Resolution: Addressing guest needs and resolving issues promptly. • Workflow Optimization: Improving processes for efficient guest management and communication. EDUCATION & CERTIFICATIONS B.Sc. Ed. Zoology Ahmadu Bello University, Zaria | 2018 -2025 Short-Term Rental Academy Airbnb/STR Co-host & Cleaning Operations Virtual Assistant Certification | 2025