Esther Abidde

ABIDDE, ESTHER OYIENADE Email:-LinkedIn: https://www.linkedin.com/in/esther-oyienade-abidde/ Phone: -, - PROFESSIONAL SUMMARY A highly motivated and customer service oriented virtual assistant with over eight (8) years work experience. Resourceful and quick in understanding complex issues, providing solutions towards achieving organizational and personal goals. SKILLS AND EXPERTISE Technical Skills: Microsoft Office Package | PowerPoint | Google Workspace | Ring Central | Google Meet | Zoom | Power BI | Data Entry | Email Management | Calendar Management. Soft Skills: Communication | Time management | Attention to detail | Administrative Support | Customer Service Specialist | Call Management | Adaptability | Discretion | Professionalism | Problem-Solving | Critical-Thinking. EDUCATIONAL QUALIFICATION University of Abuja, Nigeria Bachelor of Science, Chemistry Feb 2011 – Aug 2016 University of Abuja, Nigeria Remedial Studies Certificate Jan 2010 – Jan 2011 WORK EXPERIENCE Executive Virtual Assistant June 2024 – May 2025 Mirola Cleaning Services, NJ, USA Remote • Managing calendar, scheduling meetings, handling emails, and performing administrative tasks using tools like Google Calendar, Google Sheets, and Excel • Scheduling appointments via phone, email, and online tools (Example, Ring-Central) and generating leads through online research, social media, and networking. • Handling emails, drafting correspondence, and responding on behalf of executives. • Organizing travel arrangements, including flights, accommodations, and itineraries. • Coordinating with different teams and stakeholders on behalf of the executive. Data Curator/ Lead Generation • Compiling targeted marketing lists to support appointment setters. • Entering data accurately: Inputting data from reliable sources into the company’s database or systems, ensuring that all information is entered correctly and without errors. • Updating and managing contact databases and CRM systems. • Identifying and gathering potential customers information from reliable sources Cold Emails • Identifying and researching potential leads to ensure they are a good fit for the service. • Creating engaging, concise, and persuasive email content that encourages responses • Sending timely and well-structured follow-up emails to nurture leads Cold Calling | Appoiment Setter • Engaging prospects with a clear, confident, and persuasive pitch via phone calls • Addressing concerns and overcoming resistance professionally • Achieving call quotas, conversion rates and other performance metric. Administrative Manager August 2019 - May 2024 Universal School of Aviation, Abuja, Nigeria • Provided accurate official information to clients/prospective students. • Prepared and processed official school documents and correspondence including reports, letters and emails. • Received and made phone calls on behalf of the school. • Record Keeping: Maintained proper filing systems - both digital and analogue for easy access to important documents. • Resolved any administrative problems aimed at achieving efficient office services and management. • Supervised and trained Staff Graduate Trainee Direct Sales Agent (DSA) March 2019 - July 2019 First City Monument Bank Plc, Abuja, Nigeria • Marketed bank products to prospective and new customers. • Participated in weekly/monthly sales performance review/evaluation meetings • Ensured accuracy of all bank forms and documents executed by clients • Engaged in consultations with customers and bank officials Administrative Assistant Jan 2018 - Feb 2019 Sarius Palmetum and Management Company, Abuja, Nigeria • Provided accurate official information to visitors, clients and staff • Assisted in general administrative and clerical support responsibilities in the organization including mailing, scanning, faxing, copying. • Ensured the proper and basic maintenance of office supplies, facilities and general logistics geared at the smooth running of the organization. Assistant ICT Coordinator Nov 2016 - Oct 2017 Bill Clinton College, Nassarawa, Nigeria • Took part in seminars and lectures for both staff and students on modern ICT developments and trends. • Successfully managed official records and relevant documents of staff and students in the database with the use of various computer software. LEADERSHIP AND VOLUNTEERING EXPERIENCE Human Resource Officer April 2025 - Present Prince Child Development Foundation, Nigeria • Recruit, interview, and onboard new employees and volunteers. • • • Maintain staff records and improve HR processes. Addressing staff concerns, conflict resolution, and workplace policies. Organizing workshops and training sessions for staff capacity building. Financial Secretary Nov 2016 - Oct 2017 National Drug Law Enforcement Agency Club, Nasarawa, Nigeria • Maintained records of deposited funds from members of the club in a timely, thorough, and confidential manner. • Assisted in developing financial policies and procedures aimed at ensuring that funds are well spent for the growth of the club. • Participated in the review of budget and expenditure for the benefit of transparency and good governance within the management team CERTIFICATIONS Excelerate - Saint Louis University, USA, Data Analyst Associate Internship Nov 2024 - Dec 2024 Baze University, Abuja, Nigeria Professional Diploma, Data Analytics March 2024 - Present African Leaders Experience - ALX Africa Virtual Assistant Training Sept 2024 – Nov 2024 West Africa Association of Customer Service Professionals (WAACSP) Call Centre:Outbound & Inbound – Skills Management Training- April 2023 - May 2023 Universal School of Aviation, Abuja Aviation/Airport Management Feb 2023 - April 2023 Universal School of Aviation, Abuja Global Distribution System - SABRE June 2022 - July 2022 Universal School of Aviation, Abuja Advance Ticketing/Reservation & Tourism Sept 2021 - Dec 2021 INTERESTS Reading | Volunteering | Research | Traveling | Cooking | Dancing. REFEREES Available upon request