Esther

Data-driven professional with 3+ years of experience leveraging customer and operational data to optimize service delivery, improve issue resolution times, and provide actionable insights. Skilled in building end-to-end dashboards using PostgreSQL and Power BI to track performance metrics, monitor issue segmentation, and drive process improvements. Proficient in identifying trends, analyzing customer data, and translating findings into strategic actions. Experienced with Salesforce, Excel, and data visualization, now seeking to transition into a mid-level Data Analytics role focused on data-driven decision-making, performance monitoring, and service optimization.