Esthephany Jasme
- |-
Expertise
Social Media Management
Lead Generation
Project Management
LinkedIn Outreach
Administrative Support
Customer Support
Work Experience
VIRTUAL ASSISTANT- FREELANCE | 03/2021 - Current
Upwork
Manage project tasks, ensuring timely delivery and high-quality using project management tools.
Boost brand visibility by creating and scheduling social media posts and publishing blog content.
Drive business growth through targeted lead generation, personalized outreach, and lead nurturing strategies.
Optimize clients' productivity by managing email correspondence, appointment setting, organizing digital files,
and other day-to-day tasks.
PROSPECTING & EMAIL FIRST LINE WRITER | 06/2021 - 03/2022
Dream Support
Qualified an average of 100+ companies daily based on the client's ideal customer profile.
Leverage various tools to find 1-2 valid contacts of decision-makers for identified companies.
Crafted engaging and personalized first lines for cold email outreach.
Organized and maintained a database of leads with accurate and up-to-date information, resulting in improved
sales forecasting and performance tracking.
CUSTOMER SUPPORT SPECIALIST | 03/2018 - 12/2020
Alorica
Delivered attentive and friendly customer service by promptly responding to inquiries and processing order
requests via phone and chat.
De-escalated complaints professionally with effective solutions, ensuring ongoing customer satisfaction.
Collaborated with cross-functional teams to ensure smooth operations and customer satisfaction.
Maintained accurate customer records and updated customer information in the CRM system.
BACK OFFICE SUPPORT | 06/2013 - 02/2018
West Contact Services
Increased team productivity by 15% through successful backlog clearance and efficient customer order entry
into the CRM system.
Maintained and verified the accuracy of databases and spreadsheets before and after data entry, ensuring
data integrity.
Collaborated with cross-functional teams to identify and resolve data inconsistencies.
Handled sensitive information with strict adherence to confidentiality protocols.
TECHNICAL SUPPORT REPRESENTATIVE | 09/2008 - 05/2013
West Contact Services
Resolved 300+ weekly customer technical issues through phone-based support.
Utilized a ticketing system to ensure timely escalation of complex issues to the appropriate department.
Communicated technical information to customers in a clear and understandable manner, resulting in high
satisfaction.
Contributed to the development and maintenance of technical support documentation and knowledge base.
Education
University of Makati - Bachelor of Business Administration
LinkedIn
www.linkedin.com/in/ejasme
