- Reply rate:
- -
- Availability:
- Hourly ($/hour)
- Age:
- 41 years old
- Location:
- Davao City, Davao, Philippines
- Experience:
- 4 years
ESTELA C. RAYA
Km. 9 Matina Pangi, Davao City
Mobile Number: -
Email-
PERSONAL PARTICULARS
Age : 33 Date of Birth : April 17, 1984
Nationality : Filipino Gender : Female
Marital Status : Single
EDUCATION
Level : Tertiary
Field of Study : BSED-Engl / 3rd yr
School Year Attended : -
Name of Institution : Holy Cross of Davao College
Address : Sta. Ana Ave, Davao City
Level : Secondary
School Year Attended : -
Name of Institution : Daniel R. Aguinaldo National High School
Address : Matina, Davao City
Level : Primary
School Year Attended : -
Name of Institution : Matina Pangi Elementary School
Address : Matina Pangi, Davao City
EMPLOYMENT HISTORY
Company Name : Ibex Global
Position : Customer Service Rep
Date Joined : May 2014 - November 2014
Company Name : Aegis PeopleSupport Inc.
Position : Senior Executive
Level : 5
Specialization : Travel Specialist
Industry : BPO / Call Center / IT-Enabled Services
Date Joined : January 18, 2008 - August 2011
Work Description :
RESPONSIBILITIES
* Provides comprehensive and quality customer care at all times.
* Ensure that escalated, complex customer queries are appropriately addressed.
* Communicate effectively and efficiently with internal and external customers.
* Ensure validity and confidentiality of client / customer information.
PRODUCTIVITY
* Improve quality standards at all time.
* Provide standards for various levels of productivity to meet performance goals.
* Identify areas for improvement for each customer service issue.
* Effectively resolve problems and issues arising from customers.
EXPERIENCES GAINED
* Telemarketing in customer service and sales experience in Travel companies.
* Good team player and Multitasking capabilities.
* Proven initiative and ability to work with minimal supervision.
* Excellent organizational and motivational skills.
* Knowledge of Internet and Electronic Commerce industries.
REASON FOR LEAVING
* Seeking for a better career advancement opportunities, exposure and compensation.
ADDITIONAL SKILLS
* Good knowledge in Travel Accounts.
* Exposure to Sales and Service account for 3years and 6months.
* Exposure to Billing account for 6months.
COURSE ATTENDED
* January 2008 - Sales Training for Expedia.com Sales
* June 2008 - Sales and Service Training for WWTE (World Wide Travel Exchange)
* March 2010 - Sales Training for WWTE
* July 2010 - Sales Training for Expedia.com Sales
* September 2010 - Sales Training for WWTE
* May 2014 - Customer Service Training for AT&T (Billing)
PERSONAL STRENGTHS
* Leadership charisma
* Dynamic team player
* Sense of responsibility
* Highly inquisitive
* Creative and resourceful
* Excellent skills in communication and collaboration
* Passion for continuous learning and personal growth
* Highly motivated and driven, with strong desire to excel
REFERENCES:
Name : Voltaire Bernardo
Company : Teleperformance Phil.
Position : Director for Sales
Contact# : -
Name : Marivic Rodriguez
Company : Teleperformance Phil.
Position : Client Services
Contact# : -
Name : Jose Ramon Dejoras
Company : Teleperformance Phil.
Position : Account Manager
Contact# : -
Name : Sharon Leigh Dejadena
Company : 51Talk
Position : Online Teacher
Contact# : -
Name : Marivic Rodriguez
Company : Teleperformance Phil.
Position : Client Services
Contact# : -
Name : Jennilene Labrador
Company :
Position : Business Woman
Contact# : -
