Estela Jaime

Estela Jaime Melo - ·-Calle Las Palmas #34, Los Gringos. Bajos de Haina, Rep. Dom. CUSTOMER SERVICE REPRESENTATIVE Enthusiastic and solution-oriented Customer Service Representative with over 3 years of experience delivering excellent support and fostering customer satisfaction. Eager to apply my communication skills and expertise to help the company enhance customer retention and drive success. KEY COMPETENCIES Communication skills Active listening Patience and Empathy Customer orientation Time Management Multitasking Attention to detail Proactive and self-motivated Exceptional organizational skills PROFESSIONAL EXPERIENCE Cmax Solutions June 2024 - January 2025 Human Resources Specialist | Customer Service Specialist Managed recruitment process, including sourcing, screening, and interviewing candidates for certain Home Care agencies. Communicated with candidates daily, guiding them through the hiring process and addressing questions. Evaluated resumes and required documentation for compliance with agency standards. Coordinated interviews and ensured all necessary paperwork for new hires was completed accurately. HireHoratio July 2021 - February 2023 Customer Experience Team Lead Led and coached a team of customer service reps to meet performance and satisfaction targets. Handled escalated issues and ensured timely resolutions to enhance customer loyalty. Analyzed customer feedback and recommended process improvements for better service. Collaborated with other teams to optimize the overall customer experience. Alorica Customer Service Representative September 2019 - June 2021 Handle customer inquiries, resolve issues, process orders, document interactions, follow up, escalate issues, meet performance goals, and stay informed. EDUCATION & CERTIFICATIONS International Business. Majors: Customs and International Trade. Universidad del Caribe. High School in Computer Science. Instituto Politecnico de Haina EXTRACURRICULAR ACTIVITIES Summer Work and Travel TN 2019 | Dave & Buster’s | Winner’s Table Assoc.