Estefania

ESTEFANIA GUDIÑO CUSTOMER SERVICE--March 10, La Guaira Highly dedicated professional with extensive customer service experience. With five years of experience in the field, I have honed my skills to meet customers' needs and exceed their expectations with every interaction. Throughout my career, I have held roles that have required a high level of competence and commitment in fast-paced environments, including handling calls, resolving complaints and grievances, and facilitating effective solutions to technical and service issues. WORK EXPERIENCE Sales and administration executive Antonio Trujillo Insurance Brokerage (2021 - 2024) Provide exceptional customer service. Renewal load. Proactive management of customer complaints, seeking effective solutions. Use of PROFIT system to manage administrative processes Hostess, Customer Service Restaurant "CACAO SIETE". Talentum Franchises (2019 - 2020) Inventory Management Market promoter ACADEMIC BACKGROUND Insurance and Banking Technician Instituto universiratio de Seguro y banca "IUS" 2024) Bachelor's Degree in Computer Science. Liceo ''Madre Emilia'' 2019) Internships in the area of Technology at Conviasa - (2019) KEY SKILLS Excellent verbal and written communication skills Ability to work collaboratively in multi-disciplinary teams Commitment to customer satisfaction TOOLS Basic Public Speaking Course Computer Basics (Word, PowerPoint, Publisher, Excel) LANGUAGES Spanish: Native English: Intermediate Level