Esteen Cares Garcia

ESTEEN CARES GARCIA Planning, organizing, and carrying out office activities and meetings fall under my scope. I keep and manage schedules as well. I'm an expert in taking care of office work like filing, scanning, and copying. I look after and administer contacts. I produce documents and effective presentations. I am skilled in running a social media account. And for statistics, I collect and organize data. I gather relevant information and CONTACT arrange it. I am competent in managing and training other employee. - - - live:1c3a0162a6b185ee San Pedro, Laguna 4023 https://www.linkedin.com/in/esteen-cares-garcia-24a385ba/ EDUCATION SKILLS Don Honorio Ventura Professionalism and strong work ethic Bachelor of Science in Entrepreneurship Organizational and planning Technological State University Undergraduate- Teamwork and collaboration Email management Team player Guagua National Colleges Highschool Graduate- EXPERIENCE Dispatcher September 11, 2022 - Present iPart time 90% inbound calls, dispatch technician. 10% outbound calls, confirming cancellations Closing of jobs via SaaS CRM Use of instant messaging and voice-over-IP service ESTEEN CARES GARCIA EXPERIENCE Quality Assurance Specialist August 2021 - August 8, 2022 iFive Global Inc. iFive Global supports customers through call center and medical data analytic products via its incredible Philippine-based delivery teams. Listening and observing calls made by call center agents Evaluating and scoring said calls on a pre-approved sheet Consistently meeting or exceeding deadlines and objectives Participating in cold calibration with various partners Completing daily weekly monthly tasks Medical Records Retrieval Specialist May 2019 - August 2021 iFive Global Inc. Outbound calls following standard procedure Meeting KPIs Monthly recognition as top performer and top quality Make your potential a reality. Esteen Cares Garcia |-| - | San Pedro Laguna, 4023, Philippines ESTEEN CARES GARCIA EXPERIENCE Customer Service Representative Dec 2018 - May 2019 Telus Inc Telus Inc., delivers the best customer and digital experience for top performing brands Inbound calls; listening and working with customers to answer questions and resolve any potential issues Meeting KPIs Customer Service Representative Feb 2017 - Sept 2018 Quantrics Enterprises Inc. Quantrics Enterprises Inc. is a wholly owned subsidiary of Canada’s leading telecommunications company, providing in-house IT development (Business Intelligence, Web and Mobile Application), shared services support and customer experience Inbound calls; listening and working with customers to answer questions and resolve any potential issues. Meeting KPIs Monthly recognition as top performer and top quality Customer Service Representative March 2016 - Sept 2016 Teletech Teletech is an American customer experience technology and services company headquartered in Englewood, Colorado Inbound calls; listen and work with customers to answer questions and resolve any potential issues. Meeting KPIs Monthly recognition as top performer and top quality Make your potential a reality. Esteen Cares Garcia |-| - | San Pedro Laguna, 4023, Philippines ESTEEN CARES GARCIA CHARACTER REFERENCE TRAINING Anne Balamban 2016 | Sprint Telecommunications Product Knowledge and - 2017 | Bell Canada Telecommunications Product Quality Manager | iFive Global Customer Service - Knowledge, Customer Service, Tech Support, and Sales Cherry Ann Garcia 2021 | Basic Excel operations 2020 | Product Research Quality Assurance Specialist | Omega Healthcare - 2021 | Canva 101 2022 | Expert in Zoho mail and Zoho Sheet - 2022 | Basic Photoshop and Adobe After Effects 2022 | Basic knowledge of Jotform and Typeform Maria May Auguis 2022 | Basic knowledge of Trello Quality Assurance Specialist | iFive Global 2022 | Google Sheets - 2022 | Basic knowledge in Workiz - Jorjia Manguera Customer Service Representative | Quantrics Enterprises- Make your potential a reality. Esteen Cares Garcia |-| - | San Pedro Laguna, 4023, Philippines