Estee Lauren Serrano

ESTEE LAUREN SERRANO Malvar, Batangas | Bay, Laguna -- Dedicated Account Specialist with Six Years of Experience. Project Management, E-commerce, Customer Support, Sales Executive, Lead Generation and Researcher. WORK EXPERIENCE Medvocation Ltd. (Project-Based) Business Development Executive (Sales and Customer Support) August 2019 to December 2020 EDUCATIONAL BACKGROUND Non-Formal Course on Simplified Accounting for Entrepreneurs University of the Philippines Open University Course Completer Higher Education BS in Accountancy Lyceum of the Philippines - Laguna Minor: Business Management Sales and Marketing Business Law and Taxation Secondary Education Christian College of Tanauan 1st Honorable Mention MTAP Awardee Makes detailed observations, analyzes data, and interprets results. Compiles results and prepares technical reports and documentation of outcomes. Leading 8 to 10 customer/sales support in achieving goals and metrics E-commerce Online Business E-commerce Manager | January 2018 to April 2019 Handling team members while achieving targeted goals and metrics. Directing and supervising the team members. Resolving customer disputes or complaints and answering supervisory calls Business Process Outsourcing Customer Support / Subject Matter Expert October 2013 to December 2017 TOP AGENT for the whole department for the year 2016. Always in the Top 5 agents awardee. Promotion as SME for the account SKILLS FreshDesk HTML Microsoft Office Facebook Ads Manager Photoshop MailChimp Skype TimeDoctor Wordpress Google Suite Slack Gmail Hubstaff ASANA Trello Canva Zoom Dropbox Quickbooks Calendly Shopify Salesforce CRM