Essio Colom Pacora
E-mail :
Address :
-Phone :- Arequipa Av. apt 103B - Miraflores, Lima Peru
Work experience
Useful IO
August 2017 — Present
Documentation & Support Manager
RESPONSIBILITIES:
• Documentation: Create, maintain and organize a help center with relevant articles and videos for the apps our
customers and clients use on a daily basis.
• Customers Engagement Engaging: Connect proactively with customers to encourage them to r equest new
articles/videos, use new features on apps, etc
• Customer Support: Address all complaints/complaints/comments/support tickets via email, messenger, etc
Freelance
July 2016 — currently
Real Estate Specialist
RESPONSIBILITIES:
• Housing: Rental of properties to tourists/businessmen (foreign and non-Lima residents) Lease Purchase Agreement for
properties
• Sales: Determine client's needs and financial abilities to propose solutions that suit them. Display and market real
property to possible buyers
• Real Estate Acquisition: Buy properties BMV, repair and renovate them for selling or renting
Language Line Solutions
September 2016 — June 2017
Interpreter
I work as a remote provider of LanguageLine Solution (global leader in innovate language services in translation,
interpreting, localization, etc).
RESPONSIBILITIES:
• Customer Support Interpretation: Real-time interpretation of customer service from english to spanish and spanish to
english. Currently I work exclusively as a video interpreter on medical calls. When I started I had calls on a wide variety of
topics: emergencies, insurances, car rental, utilities (water, electricity, phone, cable, etc), social benefits (medicaid,
medicare, food stamps, etc)
Freelance
January 2017 — August 2017
Web Marketing Coaching
• Web Marketing Specialists: Coaching of companies in social media, email marketing, website optimization, etc
• Creation of Sales Funnel
• Drive more business to clients
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Freelance
February 2015 — August 2017
Ventures Coach
RESPONSIBILITIES:
• Counseling: Define the MVP (minimum valuable product), pitches. O ptimize, create and eliminate features, usability,
design, etc.
• Image/Co-direction and collaboration: Build/Shape the brand image. Define tone of communication. Generate, edit,
publish and share content that builds meaningful connections and encourages community growth and action.
Freelance
June 2011 — August 2015
Captioner / Transcriber
Subtitling of startup pitches (eg: worldrat) for many years. Recently hired for transcribing and captioning in Rev for
different projects on a wide variety of topics.
Uber
March 2014 — December 2014
Marketing & Social Media Manager
RESPONSIBILITIES:
• Image: Increase the visibility of the brand to consolidate it in Lima (like other cities in the world). Be the face of the brand
and be present at relevant events to the brand
• Marketing: Develop, implement and execute strategic marketing plans in order to attrack potential customer and retain
existing ones. Overall responsibility for brand management and identity
• Customer Support: Deal directly with customers either by email, telephone or social media. Respond promptly to
customer inquiries, handle and resolve customer complaints. Provide feedback on the efficiency of the customer service
process. Record details of inquiries, comments and complaints and their responses
• Partnerships: Establish strong and lasting relationships with companies and institutions to generate trust and fidelity
• Social Specialist: Development of brand awareness and online reputation. Administrate the creation and publishing of
relevant, original, high-quality content. Build and grow community of Uber lovers, and built a team of ambassadors.
Bit Zeppelin (Founder & Partner)
February 2011 — December 2013
Account Executive / Commercial Representative
RESPONSIBILITIES:
• Public/Institutional Relations: Establish a dynamic relation with companies and institutions to gain their trust and
fidelity. Highlight our efforts to transmit technological knowledge and give opportunities to be part of our technological hub
• Account Executive: Monitor and supervise projects internally and with clients through constant feedback to avoid
rework and ensure delight from them. Be the direct contact with clients at all times, generate vital trust to establish long
lasting relationships
• Customer Support: Address all complaints/complaints/comments/support tickets via email or by phone
• Commercial: Seek for prospects to increase portafolio, discover new sectors, establish contact with clients, build the
roadmap, prepare visits, close deals
• Test specialist: Monitor bug resolution efforts and track successes. Provide feedback and recommendations to
developers on software usability and functionality. Participate in product design reviews to provide input on features,
product design, potential problems
Landmarker (Founder & Partner)
January 2012 — August 2013
Marketing Manager / Account Executive
This company was founded together with Telefonica of Peru (partners) when we won Wayra Peru 1st generation with our
project Worldrat. Afterwards we won Startup Chile 6th generation and I had live in Santiago of Chile for 7 months.
RESPONSIBILITIES:
• Image: Exploit Worldrat's image of social tourism in order to consolidate it as the platform for travelers. Get opportunities
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for exposure (talks, conferences, etc.)
• Social: Build and grow community of Worldrat
• Marketing and Accounts: Increase the number of active users. Look for partnerships with companies interested in
becoming part of the platform
• Test specialist: Monitor bug resolution efforts and track successes. Provide feedback and recommendations to
developers on software usability and functionality. Participate in product design reviews to provide input on features,
product design, potential problems
RESPONSIBILITIES WITH STARTUP CHILE:
• Product Updates: Keep Startup Chile up to date with the latest iterations of Worldrat. Showing new and expected
features
• Image: Support the Startup Chile team (SUP) in their image and communication plan for the talks, official presentations.
Visit universities, institutes, in different cities of Chile to promote the image of SUP. Make known the international prestige
SUP has in different hubs of entrepreneurship in the world, and thus, increase the number of people willing to participate
with innovation projects in future SUP generations
ERP Engineers
October 2009 — February 2011
Accounts Manager / Commercial Representative / Customer Support
RESPONSIBILITIES:
• Institutional Relations: Forge dynamic relationships to strengthen ERP Engineers and Associates. Solidify future
relationship through constant interaction with customers. Represent the general manager if necessary
• Commercial: Look for opportunities to grow, whether through partnerships or new initiatives. Care for existing accounts
and establish new accounts to increase portfolio
• Customer Support: Attract potential customers by answering product questions. Resolves product problems by
clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to
solve it, following up to ensure resolution
Aureal Systems
March 2009 — October 2010
Public Relations / Commercial Representative / Customer Support
RESPONSIBILITIES:
• Public Relations:Deal with companies and institutions to offer programming classes, educational talks, while working
on projects with them. Encourage job opportunities within our company. Solidify relationships and make them lasting.
• Commercial: Seek for prospects, discover new sectors, establish contact with clients, build the roadmap, prepare visits,
close deals
• Customer Support: Address all complaints/complaints/comments/support tickets via email or by phone
Freelance
February 2005 — August 2017
Translator / Teacher
RESPONSIBILITIES:
• Translation: From spanish to english/enlish to spanish on different topics (cooking, music, management, tech,
accounting, education, etc.)
• Education: English for students in schools.
Rip Curl Peru
January 2004 — March 2007
Surf Instructor / Athletes Manager
RESPONSIBILITIES:
• Coaching: Provide safe and educational experience on land and in the water. Explain and demonstrate proper surfing
techniques
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• Team Management: Help young Rip Curl surfers with all their needs, scheduling of events, transportation, fitness
training, etc
• Organization Management: Collaborate with the management team of Rip Curl in all sponsored events (WQS 2005
Peru-Asia was the biggest event for me. It was an international event with surfers from many countries)
• Web Marketing Specialists: Coaching of companies in social media, email marketing, website optimization, etc
• Creation of Sales Funnel
Qualifications
• Public Relations • Good communicator • Reliable • Accountable • Dependable • People's Person • Confident • Defined
values • Calm • Patient • Detail oriented • Trustworthy • Proactive •Dedicated • Charismatic • Empathic • Understanding •
Resourceful • Motivated • Educated • Marketing • Innovative • Tech-savvy • Image • Advertising • Team oriented • Eager
to learn and improve • Receptive • Eager to stand out and grow • Advanced English level
Education
Advertisement and Marketing
March 2007 — December 2009
Peruvian Institute of Advertisement and Marketing (IPP)
• Top fifth of my year (all career)
• Member of IPP's Creative Staff
• Member of the team of visits to universities, institutes and school
• Specialization in customer relations (account executive) and creativity (copywriting, brainstorming ideas)
Sound Engineer
June 2004 — June 2007
Orson Welles Institute
• Top fifth of my year (all career). Top of my promotion on three terms
• Specialization in composition and songwriting
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