Essie Li

Fan Li BA of Psychology and Physical Therapy. Bilingual in Chinese and English. Medical, teaching and translation related work experiences. Authorized to work in the U.S. San Diego, CA-- Seeking a full time, part-time or remote position within your prestigious organization Authorized to work in the US for any employer Work Experience Client Service Agent Peerfit - San Diego, CA October 2019 to Present 1. Utilizing Zendesk and Ring Central to connect clients. 2. Problem solving and trouble shooting any questions regarding to Peerfit products and insurance coverage. 3. Multitasking between calls and solving tickets. 4. Providing excellent customer services on daily basis. 5. Interpreting and translating between Chinese and English on daily basis. Surrogacy Case Manager Extraordinary Conceptions - Carlsbad, CA December 2018 to October 2019 • Coordinate up to 50 cases for intended parents and surrogates in a long term period • Translate medical terms from Mandarin to English • Help to market surrogacy and IVF in China • multitask and trouble shoot for every cases Senior Sales Associate kate spade - Carlsbad, CA June 2018 to December 2018 • Coordinate customer services and manage other sales associates. • Open and close store, manage return, refund and other sale related issues. • One of the leading sales person in the store. Physical Therapy Aide Pro-motion Physical Therapy - Newburgh, NY June 2016 to September 2016 • Performed any assigned duties and responsibilities with strict compliance to health and safety regulations, confidentiality protocols and company standards and policies • Instructed, motivated, safeguarded, and assisted patients as they practice exercises or functional activities • Conferred with physical therapy staff or others to discuss and evaluate patient information for planning, modifying, or coordinating treatment • Secured patients into or onto therapy equipment • Communicated with or instruct caregivers or family members on patient therapeutic activities or treatment plans • Transported patients to and from treatment areas, lifting and transferring them according to positioning requirements • Trained patients in the use of orthopedic braces, prostheses, or supportive devices • Assisted patients to dress, undress, or put on and remove supportive devices, such as braces, splints, or slings • Cleaned work area and checked and stored equipment after treatment • Readied treatment areas and electrotherapy equipment for use by physiotherapists Manager/Waitress/Hostess/Cashier wasabii sushi restaurant - Latrobe, PA June 2015 to September 2016 • welcome customers, serve food. prepare drinks. Research Assistant Fred Roger's Center - Latrobe, PA September 2014 to May 2016 • • • • • • • Provided assistance with the preparation of project-related reports and presentations Performed descriptive and multivariate statistical analyses of data, using computer software Verified the accuracy and validity of data entered in databases, correcting any errors Arranged tables, graphs, fact sheets, and written reports summarizing research results Conducted internet-based and library research Utilized data entry and other clerical work as required for project completion Translated experiment data and results from Mandarin to English and contributed to final outcome Lecturer/English Teacher Li Yang Crazy /Sunny English, College English Assn June 2011 to 2013 • Taught students individually and in groups, using various teaching methods, such as lectures, discussions, and demonstrations • Adapted teaching methods and instructional materials to meet students' varying needs and interests • Established clear objectives for all lessons, units, and projects and communicate those objectives to students • Implemented and enforced rules for behavior and procedures for maintaining order among the students for whom they are responsible • Equipped and readied materials and classrooms for class activities • Observed and evaluate students' performance, behavior, social development, and physical health • Provided a variety of materials and resources for children to explore, manipulate, and use, both in learning activities and in imaginative play • Organized and implemented remedial programs for students requiring extra help • Compiled, administered, and graded tests and assignments to evaluate students' progress • Guided and counseled students with adjustment or academic problems, or special academic interests and assigned and grade class work and homework • Used computers, audio-visual aids, and other equipment and materials to supplement presentations • Instructed and monitored students in the use and cared of equipment and materials to prevent injuries and damage • Prepared reports on students and activities as required by administration • Supervised, evaluated, and planned assignments for teacher assistants and volunteers • Collaborated with other teachers and administrators in the development, evaluation, and revision of elementary school programs Education Bachelor's in Psychology and Physical Therapy Mount Saint Mary College - Newburgh, NY May 2017 Skills • • • • • • • • • • • • • • • • • • • • • • Documentation Case Management Organizational Skills Customer Service Time Management Filing Microsoft Excel Data Entry Excel Customer Service Skills Medical Terminology Marketing Microsoft Office (10+ years) Communications (3 years) Call Center Customer Support Mandarin Zendesk Chinese Restaurant Management Translation Teaching Additional Information • Over five years of experience in the area of project management, patient care, therapy, customer service, conflict resolution, facilitation, planning, curriculum development, assessment, data entry, inventory, filing and office logistical support • Proven ability to communicate and listen effectively to superiors, peers, clientele, parents and children alike while resolving any issue that arises with sound judgment, exemplary decision making and well plan solution • Bilingual, fluent in English and Mandarin language • Excellent analytical, interpersonal, problem solving and organizational skills • Team player, can perform and adapt to any given situation and environment with positive results • Exceptionally pro-active and detail oriented, can plan and oversee any task, project or assignment from conceptual process to final completion • Always provided outstanding patient care and customer service with professionalism, courtesy and tactful manner • Very reliable, compassionate, talented, highly motivated and extremely versatile individual • Highly proficient with Microsoft Word, Excel, PowerPoint, Outlook, Photoshop, SPSS, social media and type 70 WPM • Extensive experience working and dealing with people of diverse cultures, ethnicities and various social economic backgrounds • Volunteered numerous hours toward children's educational achievement and community development