Essence Heavenly R. Bentia
Contact Information: -or-
Phone Number and WhatsApp: -
Skype: live:.cid.468b319470d5757a
Personal Summary
6+ years of proven leadership and communication skills. I have the follow-through and positive attitude that allows me to meet company targets and build a better relationship with both my client and employer. I engage myself to various tasks and learn how to execute the job professionally to give quality service and contribute to company goals.
Core Competencies
- Listening and de-escalating skill.
- Creative problem-solving skill and Critical Thinking.
-Multi-Tasking and Time Management.
- Verbal and written communication skills.
Previous Positions
Sitel | May 2019- December 2020
Customer Service Representative & Technical Support Specialist
- CSR for customers in a payroll and debit card campaign.
- TSS for customers in LG's (Life's Good) Appliances campaign.
EssentialSummer Giveaways PH | December 2020-March 2021
General Virtual Assistant
-Emailing and chatting prospect leads to join giveaways that boost their followers.
-Social Media Marketing (Ad Creation & Posting)
Virtudesk | March 2021-June 2021
General Virtual Assistant
- Social Media Management (Facebook & Instagram.)
-Photo and Video Editing.
-Ad Creation.
Offerlocity (VAHousePH) | June 2021-November 2021
Inside Sales Assistant
- Cold Calling and Appointment Setting.
-Data Entry and Management.
-Lead Management and Nurturing
ExpertOwl | November 2021-January 2022
Inside Sales Assistant
- Cold Calling and Appointment Setting.
-Data Entry and Management.
-Lead Management and Nurturing
Magic, Inc. | January 2022- March 2022 (Part-Time)
Executive Virtual Assistant
- B2B and B2C Cold Calling and Appointment Setting.
-Non-Voice B2B Appointment Setting
-Social Media Management and Content Creation
-Email and Calendar Management
-Data Entry and Management.
-Lead Management and Nurturing
-Executive Assistant Tasks (Admin/Clerical Task)
Consumer AI (Uprisun)| January 2022- January 2022
(Part-Time)
Inside Sales Assistant
- B2C Cold Calling and Appointment Setting.
-Data Entry and Management.
-Lead Management and Nurturing
LlamaZOO Interactive Inc. | April 2022- Present (Full-Time)
Executive and Admin Coordinator
-Manage information flow in a timely and accurate manner
-Organize and prepare for meetings, including gathering documents, and attending to logistics of meetings
-Coordinate travel arrangements.
-Maintain various records and documents
-HR Related Tasks (Invoicing)
-Provide General Administrative and Clerical Support.
Freelancer 2016-Present
- Photo and Video Editing Services.
-Data Entry and Management: Payroll Assistance and Transcription of Live/Recorded Notes.
-Content Creation: Content for Blogs and Ad Posts
Training & Education:
Saint Louis Laboratory Senior High School
-Humanities and Social Sciences
TEFL Professional Development Institute
-Completed a 120-hour TEFL course with the score of 92/100
-Edukasyon.ph
Certificate of Completion (Project Management 101 by Cloudstaff.)
Skills:
-Familiar in:
Buffer, and Trello
-Knowledgeable in:
-HUMI and Carta, Word Press
-Proficient in:
Video Editing Tools: Filmora X and Adobe Premiere
Photo Editing and Graphic Design Tools: Autodesk Sketchbook, Adobe Photoshop, and Canva
Calltools: ReadyMode, Avaya, Podio, CallTool, JustCall, and Phone Burner
Appointment Setting and Admin Tools: Microsoft Office Products, CrunchBase, FounderSuite, Adobe Acrobat PipeDrive, Offer Calculator, SetMore, Microsoft Excel and Google Sheets, Doodle Poll, and Google Suite.
