Essence Heavenly Bentia

Essence Heavenly Bentia-| Baguio City, Philippines | (- | LinkedIn Professional Experience LlamaZOO Interactive Inc.—Spatial Business Intelligence April 2022- March 2024 Executive and Admin Coordinator • Showcased heavy calendar and inbox management to both executive and co-workers, maintaining inbox zero during my tenure and a well-organized calendar, tailored for the executive’s activities. • Liaised with all stakeholders, co-workers, and client, ensuring effective and seamless communication and collaboration. • Aided in project management challenges, identifying OKRs to ensure that projects stay on track hitting weekly and monthly KPIs. • Contributed to routine administrative tasks related to expense management, meeting support, and order processing. • Played a part in limited CRM management and Onboarding processes. • Orchestrated top-tier travel and event planning and coordination. • Demonstrated high in-depth research and analysis skills in collection of company information of prospect leads and investors. • Engineered an organized database, ensuring confidential files and information systems are properly structured. • Assisted executive’s personal and professional lifestyle. Additionally, aided the CTO, Head of Finance, Head of Business Development, Project and Product Managers, and the Director of Production from menial to complex tasks. • Maintained high attention to detail and confidentiality in reviewing and refining documents. • Developed digital content and offered compelling graphic design and video editing service. Magic, Inc. January 2022- May 2022 Executive Assistant and Social Media Manager (Part-Time) • Catering various clients, demonstrating high-level in multitasking and time management. • Boosted social media engagement and followers by 60% in a week by providing researched-based marketing strategies. • Executed heavy email and calendar management, applying prioritization and color-coding techniques. • Monitored expense reports, making sure clients are guided on what to prioritize in monthly expenditure reviews. • Handled project management, increasing productivity, and meeting weekly deadlines. • Demonstrated well-planned travel arrangements and events organization. • Assisted in data collection and management. • Acted as the POC of stakeholders and co-workers in cases that executives are not available, fostering in the development of project concerns and ideas. Consumer AI (Uprisun) January 2022- March 2022 Inside Sales Assistant (Part-Time) • Gained over 80% success rate in scheduling appointments, hitting weekly quota in sales. • Established a system in collecting data for qualified leads, ensuring our team answers prompt concerns of clients based on data collected during their appointed schedule. ExpertOwl November 2021-January 2022 Inside Sales Assistant (Part-Time) • Obtained 5 leads daily, surpassing the weekly quota by implementing strategic customer engagement. • Demonstrated a keen eye for detail in obtaining data from qualified leads. Offerlocity (VAHousePH) June 2021-February 2022 Inside Sales Assistant (Part-Time) • Successfully persuaded potential leads to sell their property, consistently providing 3 leads a day. • Demonstrated meticulous attention to detail in gathering information from qualified leads. Virtudesk March 2021-June 2021 Executive Virtual Assistant (Part-Time) • Enhanced Instagram and Facebook engagement to a client in the real-estate industry. • Boosted the followers of the client for both platforms and enhanced strategy in reaching target clients. • Edited and published digital contents backed by grounded research for client’s social media platforms. EssentialSummer Giveaways PH December 2020-March 2021 Email Marketing Specialist (Part-Time) • Emailed and engaged with prospect leads to join giveaways to boost their followers. • Created Ads and edited digital content for the page. Foundever May 2019- December 2020 Customer & Technical Support Specialist • CSR for customers in a payroll and debit card department (GCC and ADP by Wisely). • TSS for customers in LG's (Life's Good-Appliances campaign). • Excels in providing quick resolution to tech and pay related concerns. • High achiever in both departments, recognized by the company as the top agent, surpassing quarterly KPI target by 90%. • Established a well demonstrated rapport with customers during calls, allowing me to resolve their problems stepby-step. Freelancing/ Executive Virtual Assistance • Photo and Video Editing Services. • EA Tasks-Clerical and Administrative Tasks • Social Media Management (marketing services and consultation). 2018-January 2024 Education and Certification Saint Louis Laboratory Senior High School Humanities and Social Sciences Class of 2018 ProVA PH • Social Media Management and Marketing • Social Media Influencer Marketing Tools Proficiency Microsoft Office: Outlook, Word, Powerpoint, Excel, SharePoint, Visio, Teams, Skype. Google WorkSpace: GMail, GCalendar, GDrive, GMeet, GForms, GChat, Dropbox Sign, G-Docs, Sheets, and Slides. Communication: Slack, WhatsApp, Front, Spark, Signal, Zoom, Discord, RingCentral Project Management and Productivity: ClickUp, Notion, Asana, Turno, and Trello CRM: Hubspot. Marketing: Meta Business Suite, MailChimp, and Hootsuite. Finance Management: Dext, QuickBooks, Expensify. Creatives: Capcut, Filmora, Canva, WordPress, Loom, Adobe Products (PhotoShop, Premiere Pro, InDesign, Acrobat, and Firefly). Password Security: LastPass, OnePass, NordPass. Appointment Setting: SetMore, Ready Mode, JustCall, and Phone Burner. Others: SuperHuman, Calendly, TidyCal, Akiflow, CrunchBase, FounderSuite, DocuSign, HUMI and Carta. Currently Learning: Airtable, GoHighLevel, Adobe (Illustrator and After Effects), and learning a coding language (Python and Javascript)