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Esse Angela Uweriauwe-
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in/esse-uweriawe
SUMMARY
I am a mid level experienced Customer Success Specialist and Manager with over 5 years’ experience in the Service, Hospitality and Real Estate
industry, providing exceptional services in fast paced environments. Adept in managing inquiries, resolving issues, and ensuring customer
satisfaction, as I go out all to ensure my customer get the best possible experience.
EXPERIENCE
Client Relationship Manager
April 2024 -June 2024, Abuja, Nigeria
Bamcom Homes
• Created plans to address clients’ business needs.
• Scheduled regular meetings with customers to ensure they are satisfied.
• Acted as point of contact for complaints and escalate issues as appropriate.
• Helped sales team up-sell or cross-sell services and products.
• Achieved 70% growth YOY on CSATs
• Achieved all set sales and revenue targets for three consecutive months.
Cinema Manager
November 2022 - December 2023, Port harcourt, Nigeria
Filmhouse Group
• Oversee management of all day to day activities of the cinemas.
• Supported the business manager in driving daily retail profitability by maximizing RPH & minimizing shrinkage and wastage by 25%.
• Pro-actively managed operational costs on a day-to-day basis.
• Planned, performed and managed operational tasks within the cinema.
• maximized the performance of all employees via team work, motivation and effective coaching and performance management.
• Undertook administrative tasks, setting shift schedules and organizing staff remuneration.
Restaurant Manager
Food Concept PLC
• Coordinate daily Front of the House and Back of the House restaurant operations.
March 2021 - July 2022, Port harcourt, Nigeria
• Respond efficiently and accurately to customer complaints.
• Appraise staff performance and provide feedback to improve productivity.
• Achieved 85% on health, safety and compliance within three months.
• Controlled operational costs and cut waste by 35%.
• Trained employees on proper customer service practices.
EDUCATION
Bachelor of Science in Food Science and Technology
University of Agriculture • Makurdi, Benue State, Nigeria • 2017 • 3.75
CERTIFICATIONS
Customer service: Problem Solving and Troubleshooting
Linkedin • 2024
• Certified in basic Customer service process, on solving and handling customer issues, complaints etc.
Customer Service: Serving Customers through chats and Texts
Linkedin • 2024
• Certified in providing online customer support via phone, text or chat.
SKILLS
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▪ Strong Communication Skills ▪ Virtual Assistance (Administrative) ▪ Customer Service Support ▪ CRM tools Knowledge; Hubspot, Freshdesk,
Intercom, Zendesk, Zoho etc. ▪ Transparency and integrity ▪ Good listening skills (Empathetic) ▪ Project management Tools knowledge:
Trello, Asana, Click up, Monday.com ▪ Target driven and result oriented ▪ Team player/ Good people manager/ Team leadership ▪ Microsoft /
Google Office Suite ▪ Email and Calendar Management/Scheduling
