Esonu Ezinne Isabella

ESONU EZINNE ISABELLA Port Harcourt. Rivers State|- -|LinkedIn: linkedin.com/in/okparanma-isabella-phriTM- PROFESSIONAL SUMMARY Experienced HR Personnel with over three years of hands-on experience in diverse core HR functions in the hospitality industry. Proven record in implementing effective HR policies, fostering employee compliance, and optimizing recruitment processes. With a comprehensive understanding of employment laws, core HR functions and proficiency in HRIS. My goal is to support the growth of both employees and organizations. EDUCATION • M.Sc., Human Resource Management, Ignatius Ajuru University • B.Sc., Management, Rivers State University -2022 -2017 PROFESSIONAL CERTIFICATIONS / TRAININGS • Professional in Human Resources-International (PHRi), Human Resources Certification Institute (HRCI) • HR Beginners Master class, Certification Edge • Health, Safety, and Environment, British International Safety Organization • National Youth Service Corps (NYSC) EXPERIENCE OVERVIEW WINGSIDE LIMITED Human Resource Associate February 2020 – Present • Prepare Job descriptions, advertise job openings, interview and screen applicants, manage the hiring process and ensure proper documentation. • Coordinate employee performance management and appraisal processes, and ensure proper overseeing for payroll management. • Create HR policies in line with standard practice and ensure compliance. • Support employee onboarding and offboarding processes, ensuring a smooth transition for new hires and conducting exit interviews • Respond to employee grievances and ensuring effective conflict resolution, provide guidance and support on policies, procedures and employment laws. • Prepare employee schedule, ensuring a work-life balance. • Support the HR Team by conducting administrative tasks, answering staff questions and concerns and providing relevant information. • Ensure accurate and proper record keeping of employee data in paper and digital format. EXCEL FM Volunteer; Radio Presenter June 2019 – January 2020 • Boosted listener engagement by 25% through the development of engaging program scripts and hosting vibrant interactive sessions. • Conducted extensive background research leading to highly informed and engaging discussions, thereby increasing show ratings. • Managed on-air interviews, fostering open dialogues on diverse topics. • Coordinated with Head of Programs to plan shows, ensuring timely coverage of current affairs and local events. ACCOMPLISHMENTS • Refined HR policies and Code of Conducts, and ensured an improved compliance with these policies, best practices, work ethics and company culture. • Achieved 100% accuracy in maintaining and updating HR records and employee data. • Reduced staff turnover by 20% through the implementation of employee engagement initiatives and comprehensive benefit programs. • Improved onboarding and recruitment process, reducing time-to-hire through effective job advertising, applicant screening, and interviewing. • Created Performance Appraisal scorecard and guided in developing Key Performance Indicators for measuring employee performance. • Organized trainings for employees, which maximized their knowledge, improved customer service and satisfaction and boosted business yield. • Introduced onboarding and orientation programs for newly hired employees that led to an increase in employee retention. • Developed an Induction and Onboarding manual for new hires. • Launched successful employee health and wellness programs that improved employee morale and retention. SKILLS • Exceptional Communication: Leverage strong oral and written communication skills to liaise between employees and management, resolve conflicts, and facilitate onboarding processes. • HRIS Proficiency: Proficient in HRIS technologies (When I Work, Airtable) SharePoint, Canva and Microsoft Office Suite, aiding in efficient HR data management and report generation. • Employee Engagement: Experienced in designing and executing engagement initiatives, contributing to higher job satisfaction and retention rates. • Compliance Management: Ensured adherence to HR policies, fostering a transparent and fair work environment. • Conflict Resolution: Effectively handling grievances and conflicts, creating harmonious work relationships. • Performance Management: Skilled in assessing employee performance, providing feedback, and devising improvement strategies. INTERESTS • Board games • Music and Novels • Travelling • Networking REFERENCE Available on request