Esomeonu Levi Chinyeaka

ESOMEONU LEVI -- Virtual Assistant|| Customer Support|| Technical Support PROFESSIONAL SUMMARY Ability to work with a dynamic team that strive for excellence in an organization with proper understanding and innovation, also to improve the work ability of a firm, promotion of goodwill and provision of efficient quality service delivery. Proficient and meticulous technical support personnel with years of expertise offering various assistance to clients in different industries. Possess a great ability to handle work and communicate effectively, maintain positive customer relationship while increasing productivity. Seeking an opportunity to leverage my skills in a demanding role where I can use my amazing communication and organizing abilities. Knowledge in Microsoft Office Suite and CRM software. SKILLS: • • • • • • • • Technical and administrative support Email Communication and management Data Entry Customer support and Relations Effective Time Management Good Interpersonal Skills Proficient in Microsoft Office, CRM tools, Communication tools. Ability to express technical information in a creative and a simple manner PROFESSIONAL EXPERIENCES: HR/ EXECUTIVE ASSISTANT RECOPLASTICS LIMITED - JUNE 2022- DATE • • • • • • • • • • Managing and handling the recruitment process of employees Processing payroll payments and updates Documenting staff Information, changes, performance reports and communications. Handling email correspondence, prioritize task and ensure timely responses to inquiries Perform data entry tasks to support decision making Maintaining professionalism and strict confidentiality with all materials. Answering employee questions and providing customer service, update database Maintain the current filing and database system and suggest ways to improve them. Streamline communication to ensure effective team members collaboration. Serve as point of contact between internal and external clients CUSTOMER SERVICE REPRESENTATIVE AIRTEL NIGERIA - 2020 • • • • • • • • • Managed large amounts of inbound and outbound calls in a timely manner. Responded to customers queries and inquiries accurately and within stipulated SLA. Identified customers’ needs, clarified information, researched every issue and provided solutions and/or alternatives. Identified and seized opportunities to upsell products when they arise. Processing clients order and transaction. Built sustainable relationships and engaged customers by taking the extra mile. Kept records of all conversations in our call centre database in a comprehensible way. Collected and analyzed customer feedback while accurately responding to customer review. Met personal/team qualitative and quantitative targets. EDUCATION: 2007 - 2011 National Open University, Lagos, BSc Political Science- In view REFERENCES Available upon request