ESOMCHUKWU PROMISE ESOMCHUKWU
-;email address;- Linkedin profile url: https://www.linkedin.com/in/esomchukwupromise-ezeanoikwa-b-
EXPERT VIRTUAL ASSISTANT
BOOKKEEPER/PERSONAL ASSISTANTT/CUSTOMER SUPPORT
A seasoned virtual administrative assistant with over nine years of experience in bookkeeping, administrative assistant, account
management and customer support. I have spent over nine years preparing and maintaining financial statements, building and
maintaining client relationship using proactive and result driven strategy, engaging and adapting to their needs through navigating
various communication channels. Generated and qualifying leads of over 30% and constantly syncing with your company mission.
PROFESSIONAL SKILLS
SOFT SKILLS; communication, negotiation, relationship building, strategic thinking, adaptability, problem solving, persuasion
and teamwork.
TECHNICAL SKILLS:
Client account management
• Oversee the planning, execution and delivery of marketing projects, to make sure they are completed on time.
• Serve as the primary point of contact for clients, ensuring their needs are met and expectation exceeded.
• Address any client concerns promptly.
Administrative and executive support
• Designed and implement effective marketing strategies generate leads.
• Appointment scheduling, email management, travel planning, meeting arrangement, meeting minute and transcript
• Analyze data and maintain CRM software.
Bookkeeper/Accountant
• QuickBooks online and desktop expert, sage 50 expert
• Financial statement, transaction postings. Tax report, invoicing payment processing, file building
WORK EXPERIENCE
• Accountant
2024-present
DOFAS Technical` Limited, Lagos Nigeria
Nigeria
•
Streamed lined the monthly reconciliation process, reducing the time required from 7 days to 2 days
•
Establish a new way of filing invoices and receipt that reduce errors by 25% improving overall financial accuracy.
• Part time virtual assistant
2024 -present
BG services Ltd
•
Schedule appointment with zero late response cancellation
•
Implemented cost-effective tools and practices that resulted to up to 20% reduction on operational expenses
•
Easy location of email by arranging and organizing email, using labels etc.
•
Handle multiple clients simultaneously, successfully managing over 40 task per week without missing deadlines
•
Organizing meeting and conference through zoom, teams and Notion
Account manager-
CNC Intl Shipping Company Ltd, Lagos Nigeria
China/Nigeria
•
Increased client’s social media following by 50% through strategic content planning and engagement.
•
Maintain a high client satisfaction rate of 95% or higher by consistently delivering accurate and timely support.
• Sales representative-
Manstan Allied Ltd, Anambra Nigeria
Nigeria
•
Actively representing the brand and generating 70%of the leads
•
Result driven strategy using market analytics to position the brand resulting in 25% increase in sales.
•
Expand the social media followers of the brand from 1000 followers to 50000 followers through networking and content
creation.
EDUCATION AND CERTFICATIONS
•
Msc International Management- University of Nottingham Ningbo China
•
Associate Chartered Accountant (ACA) 2019 Institute of Chartered Accountant Of Nigeria
•
Higher national diploma- Business Administration
