Esmeralda Tirana

PERSONAL INFORMATION Name Address Telephone ESMERALDA HENA TIRANA, ALBANIA - E-mail - Skype alda.bicaku1 Nationality Date of birth Albanian 01, 09, 1989 WORK EXPERIENCE • Dates (from – to) • Name and address of employer • Type of business or sector • Occupation or position held • Main activities and responsibilities • Dates (from – to) • Name and address of employer • Type of business or sector • Occupation or position held • Main activities and responsibilities January 2018 – August 2018 CTA group, Tirana, Albania Financial services industry Customer care agent     Informing customers about the products Obtaining their information and saving in database Suggesting the options they need Reporting the customers September 2012 – October 2015 Internet point, Tirana, Albania Internet Service Operator      Customers support to manage their applications Data web scrapper Word processing of documents Preparing power point presentations Ensuring that all computers are running all applications properly EDUCATION AND TRAINING • Dates (from – to) October 2011– March 2013 • Name and type of organization providing education and training Agriculture University of Tirana Faculty of Agriculture and Environment • Principal subjects/occupational skills covered Environmental pollution, Land management, Ecology • Title of qualification awarded Master of Sciences in Environmental Engineering • Level in national classification • Dates (from – to) • Name and type of organization providing education and training • Principal subjects/occupational skills covered • Title of qualification awarded • Level in national classification Master of Sciences October 2008 – July 2011 Agriculture University of Tirana Faculty of Agriculture and Environment Environmental pollution, Land management, Ecology Bachelor of Sciences in Environmental Engineering Bachelor of Sciences MOTHER TONGUE ALBANIAN OTHER LANGUAGES ENGLISH Excellent Excellent Good • Reading skills • Writing skills • Verbal skills ITALIAN • Reading skills • Writing skills • Verbal skills Social skills Organisational skills Excellent Good Good I have ability to communicate in difficult situation, Problem solving skills, ethical behaviour, and sociable in interpersonal situation, have strong sense of multiculturalism, self management and professionalism. Able to work independently including planning & executing activities with minimum supervision Able to organize tasks in a team situation Eager to learn new knowledge and improve my skills Computer skills I am proficient with: • MS Office (Word, Excel, PowerPoint, Outlook, Publisher) • Google Drive, Docs, Sheets, Mail, Calendar • Geographic information system (GIS) • Document conversions (PDF, Word, Excel, Text) • Basic Photoshop and Illustrator