Esmeralda Corros

CORROS, ESMERALDA Business Analyst PROFILE Detail-oriented, well-organized, and goal-oriented Business Analyst, to support a progressive company in streamlining business operations and providing exceptional administrative support, seeking a position to imply my professional skills. PROFESSIONAL EXPERIENCE Business Analyst, JP Morgan Chase & Co. August 2021 – April 2025 ● Analyze and create user access roles, permissions, and RBAC profiles to establish provisioning within all applications using automation tools such as Jira, Alteryx, Tableau, API, SharePoint, Service Desk, and SAT. ● Work closely with internal stakeholders by scheduling a meeting to provide planning, implementation, and integration of system-oriented projects and UAT access. Access management project ● Properly managing user access helps protect sensitive information and maintain data integrity. Security ● Updating access control policies and procedural documents access tool Reconciliation Analyst, JP Morgan Chase & Co. June 2018 – July 2021 ● Perform daily reconciliation to identify the cause of the variance and communicate with the businesses internationally. ● Analyze information for accuracy and completeness of data. Conduct review, research and pass manual entries to resolve Funds transfer inquiries. ● Create a Standard Operating Procedure (SOP), raise in Change Management Call and obtain approval. ● Documenting variance findings and root cause analysis, maintaining trackers and aging reports. ● Drafting email communications regarding discrepancies. SWIFT root cause analysis problem solving Quality Analyst, JP Morgan Chase & Co. October 2017 – June 2018 ● Responsible for evaluating individual calls and database entries to ensure they adhere to established quality standards within the given Service Level Agreement (SLA). ● Identifying gaps and assuring process and continuous improvement through collaboration with local and international quality analysts. Operations support Regulation E. ● Coordinating and monitoring the implementation of policies, procedures, risk, and compliance. CTQ ● Reviewing calls and data ensuring documentation completeness for compliance audits. Fraud and Risk Analyst, JP Morgan Chase & Co. February 2011 – October 2017 ● Assess the validity of disputed claims, conduct research and investigation on the system, process of account adjustment, and chargeback to complete the merchant recovery. ● Perform outbound calls to customers to gather required information related to ACH transactions and disputes. ● Complete data entry, indexing, CHL review, and document preparation as needed. ● Handle general office tasks such as maintaining documentation accuracy, updating internal systems, and ensuring compliance with company procedures. ● Manage email communication, schedule follow ups, and coordinate with internal teams. AREAS OF EXPERTISE ● Adaptability ● Collaboration ● Computer Literacy ● Project Management ● Problem Solving CERTIFICATIONS ● Microsoft Excel Beginner to Advanced ● Six Sigma White Belt Training ● SQL Bootcamp with MySQL, PHP & Python EDUCATION Dr. Filemon C. Aguilar Memorial College (DFCAMC) Bachelor of Science in Business Administration Major in Economics 2005 to 2009