Esmarie Talidasan

ESMARIE TALIDASAN WORK EXPERIENCE Virtual Assistant| Purchasing Agent| Equipment Tracking| GPS Environmental Landscape Solutions 2701 Citrus Rd. Rancho Cordova, CA 95742 June 2022- Present (Flexible Schedule) PROFILE Matured, determined, self-motivated, broad-minded, and a decision maker with good communication and timemanagement skills. I am willing to learn new skills that would help me excel in everything that I do. CONTACT PHONE: (- PHONE: - SKYPE: live:sandmarcainnicolaipesuera EMAIL-om REFERENCES Zarryl Praise Marolina Former Team Leader, Arrivia- Camille Rubillos Team Leader, Flatworld Solutions-          Data Entry Track Equipment’s location Trace GPS using Verizon Email Management Organizes and creates Files Purchase orders for Irrigations, Landscape Materials, Plants, and others Track orders and enter it to Sage Check daily invoices in Timberscan and in Sage 100 Contractor Communicates with foremen, supervisor in the field. QuickBooks Data Entry Berryhill Consulting LLC April 2022- May 2022    Data Entry in Quick Books Online Enter payee information to QBO from Manual checks Review check images from the bank statements Virtual Assistant/Director of Client Happiness DHart Accounting Practitioner, South Carolina USA November 2021- April 2022          Data Entry Outbound Customer Service Email Management Calendar Management Assist Tax Filing Attends Zoom Meetings Social Media Management Organize Files Drafts Newsletters Arrivia (Subject-Matter Expert/Virtual Assistant) Flatworld Solutions Inc., Davao City February 2020- September 2021  Team Leader        Calendar management Assist the client with Trainings Creates Weekly and Monthly Reports Admin tasks Email Management Creates Monthly Scorecard Do coaching with the agent Arrivia (Escalations Team Tier 2) Flatworld Solutions Inc., Davao City July 2019- February 2020  Resolves escalated issues  Takes supervisory calls  Dead-end resolution finder  Contact vendors and suppliers  Email Management  Outbound calls Arrivia (Inbound/Outbound Agent) Flatworld Solutions Inc., Davao City February 2018- July 2019  Receives inbound calls  Book all types of reservation: hotel, cars, flights, cruises, etc  Confirm reservations with the property  Communicate with vendors and suppliers via email, call, and chat  Input all the information in the CRM Cricket Wireless Technical Support Convergys Inc. (Now Concentrix), Davao City April 2016- January 2018  Fix customer’s mobile data connection issues  Add new service lines  Process payments through the CRM  Receives Inbound calls  Outbound calls  Input all the information in the CRM AMEX Financial Support (Seasonal Account) Convergys Inc. (Now Concentrix), Davao City January 2016- April 2016  Assist member with their state tax refund  Assist member with their city tax refund  Input all the information in the CRM  Contact their IRS for the tax refund update Macy’s Retail Customer Service (Seasonal Account) Convergys Inc. (Now Concentrix), Davao City October 2015-January 2016  Receives inbound calls  Help customers to book furniture, dresses, etc  Process replacement for lost and damage items  Process payments  Process refunds  Input all the information in the CRM EDUCATION University Of Southeastern Philippines May 2015 Bachelor of Secondary Education- English CRMS, WEBSITES, AND APPS USED                           17Hats Asana AllClients Anchor.fm Canva Calendly Google Calendar Helpwise Cognito Forms CPA Charge Headliner App Click2Mail Quickbooks Online (Basic) MS Office Gsuite Microsoft Outlook Canva GoTo LastPass Buffer Timberscan Sage 100 Verizon Parallel Forticlient Trello Client Hub