Eslam Hamdy

ESLAM HAMDY DOB: 19/11/1995 E-Mail:-Mobile: - Address: Hadayeek Al-Ahram, Giza Military Status: Fulfilled PROFESSIONAL SUMMARY Competent IT Specialist well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Effectively operate alone to troubleshoot and fix concerns. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Boost system performance by thoroughly evaluating and correcting different hardware and software issues. WORK HISTORY 07/2017 TO 01/2019 IT SPECIALIST ONELINK – DOKKI, GIZA • Networking "Routing & Switching". • Managing hardware and software inventory and ensure the inventory is up to date. • Providing Telecom and Conference Room support. • Imaging, configuring and installing systems issued to users. • Windows Server operating system -). • Collaborate with network engineers or administrators to ensure that VoIP traffic does not interfere with or hinder network data traffic. • Analyze our current Telephony environment and propose, manage, and lead key improvement projects. • Configured hardware, devices and software to set up work stations for employees. • Removed and replaced malfunctioning components to correct hardware problems. • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks 06/2016 TO 08/2016 TRAINEE AT MEDEICAL INSURANCE SECTION MISR INSURANCE – DOKKI, GIZA • Determined appropriateness of payers to protect organization and minimize risk. • Made contact with insurance carriers to discuss policies and individual patient benefits. • Observed strict procedures to protect sensitive patient information, including medical records and payment data. • Verified client information by analyzing existing evidence on file. 06/2015 TO 08/2015 TRAINEE AT MARKETING SECTION MISR INSURANCE – DOKKI, GIZA • Collaborated with team members to help expand marketing channels. • Stayed updated with latest marketing concepts and techniques. • Worked with vendors to complete projects according to schedule and specifications. • Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings. EDUCATION 2020 CERTIFICATE: Collaborative Working in a Remote Team University of Leeds and Institute of Coding Degree: 73% 2018 CERTIFICATE: Programming in HTML with CSS & JavaScript UDEMY 2017 CERTIFICATE: CISCO CCNA: Routing & Switching CLS Training Centre – DOKKI, GIZA 2017 BACHELOR: Mathematics and Insurance Cairo University Faculty of Commerce – DOKKI, GIZA Graduation Grade: Good 2016 CERTIFICATE: General English Program British Council – AGOUZA, GIZA Successfully Completed Level: Upper-Intermediate 3 2015 CERTIFICATE: English Language Program Harvest British College – DOKKI, GIZA Certificate from Cambridge Training College in Britain Successfully completed the college program: English Language Level 12 2012 HIGH SCHOOL DIPLOMA El Saidia Secondary School – GIZA, GIZA Graduation Degree: 92% PROFESSIONAL SKILLS • Troubleshooting and Diagnostics • Hardware Troubleshooting • Application Installations •Troubleshooting Technical Issues • Windows Server • Hardware and Software Installation • Hardware and Software Configuration • Repair • Network Hardware and Software • Network Administration • Network Troubleshooting • CRM • Routing Protocols • System Administration • Programming • SQL • HTML • CSS • JavaScript • VoIP • Software Installation • System Configuration • Microsoft office • IT Support PERSONAL SKILLS • Inquisitive • Methodical and logical • Organized with excellent administrative skills • Excellent communication skills • Team work player • Highly energized • Hardworking • Working under pressure • Eager to learn LANGUAGE • Arabic: Mother Language • English: Advanced “Full professional proficiency” INTERSETS • Reading • Volunteer work • Team sports • Puzzles • Travelling