ESITIME EKAETTE
R E S U M E
CONTACT
-
+1-
PROFILE
I spent eight years of my professional life helping clients create
websites using WordPress and also managing their support systems
while they are focusing on the business and bringing them to light in
the best way possible.
-8 Udoudoma Avenue by
Inspiration FM, Uyo, Akwa Ibom
State, Nigeria
EDUCATION
HERITAGE POLYTECHNIC EKET.
Computer Science (HND) - 2016
I have worked with small and large businesses including DeyOne
Limited, Start Innovation Hub, and Ujatcare Inc.
Esitime Ekaette is a dedicated and successful IT manager with a
track record of achievement in operations management. I am
seeking an opportunity to apply my experience to make a significant
contribution to dynamic goals and the future success of businesses
EXPERIENCE
WORDPRESS DEVELOPER | WHM / WHMCS SUPPORT
| CUSTOMER SUPPORT
Ujatcare Inc.
2022 - 2023
IMFI ICT ACADEMY, UYO.
Designing and building the website front-end.
Networking And System Security
(OND) - 2013
Designing and managing the website back-end including database
SKILLS
Elementor
and server integration.
Conducting website performance tests.
Troubleshooting content issues.
Monitoring the performance of the live website.
Divi theme
Establishing and guiding the website’s architecture.
Design Thinking
Ensuring high performance and availability, and managing all
Wireframe Creation
technical aspects of the CMS.
Problem-Solving
Efficient site maintenance via BitBucket version control.
Computer Literacy
Monitor support tickets in WHM/WHMCS
Project Management Tools
Strong Communication
WordPress Designer
Create support emails
Providing support for customer hosting-specific issues including
debugging customer sites to aid in problem resolution as well as
customer initial setup of sites
WHM/WHMCS
Performing DNS transfers and set up on behalf of customers as well
Virtual / Customer Support.
as troubleshooting DNS issues.
Data Entering
Ensuring customer data is protected.
Network Troubleshooting
Monitoring the health of the entire WHM/WHMCS environment.
Office 365
ESITIME EKAETTE
R E S U M E
SKILLS
Google IT Support
Working knowledge of graphic design
WHMCS/WHM MANAGER
Start Innovation Hub
2019 - 2023
Remote customer support.
SEO for WordPress website
Agile and test-driven development best
Performing DNS transfers and set up on behalf of customers as well
practices
as troubleshooting DNS issues.
MacBook and Windows Laptop
Ensuring customer data is protected.
E-commerce
Monitoring the health of the entire WHM/WHMCS environment.
Generial administrative management
Teaching
REFERENCES
INSTRUCTOR
BETHEL MUFBITRUK ACADEMY
2017 - 2018
Trained staff and students in Microsoft Word and Excel.
Mmanti Umoh
--
Kandil lad
-
Provided preventive and corrective maintenance on school
computers.
Updated Antivirus.
Managed computer networks & maintenance.
WEB ADMINISTRATOR
Project Writers Nigeria 2014 - 2016
Document application and web site changes or change procedures.
Implement updates, upgrades, and patches in a timely manner to limit
loss of service.
Inform web site users of problems, problem resolutions or application
changes and updates.
Develop testing routines and procedures. etc...
CERTIFICATION
Leadership Training - Resource Intermediary NG. LTD - 2022
Customer Service Learning & Development Seminar Towards
Customer Retention & Business Growth - Whitrbridge (2022)
Technical Support Fundamentals - Google (2021).
Best Practices in Customer Support - Freshchat by Freshworks Inc
(2020).
Health Safety and Environment (HSE- Level 1,2&3) |2018.
National Youth Service Corp Certificate |-.
ICT SAED Certificate (NYSC) |-.
Data Processing - Vocational Training Program | 2010.
