Esin Mumcu Asadiabadi

ESIN MUMCU [-Ó - ½ Wageningen, The Netherlands ¯ https://www.linkedin.com/in/esin-mumcu-0a683461/ OBJECTIVE Knowledgeable and performance-driven customer success specialist with more than 5 years experience in managing multiple accounts, increasing sales and revenue, developing client on-boarding processes, and organising various professional events and meetups. Possess strong customer orientation, great communication skills and excellent problem-solving skills. Looking for a position in the customer success and sales departments especially, lead generation, after sales, customer complaint management and order entry. WORK EXPERIENCE EDUCATION Customer Success Specialist MSc. in Human Resources Management Align Technology Oct 2018 – Feb 2021 ½ İstanbul, Turkey Işık University • Handling and troubleshooting various types of customer issues, requests and complaints at B2C level (CISCO, Salesforce) Oct 2020 – Ongoing ½ İstanbul, Turkey • Leading the company’s campaign members management BSc. in Sociology • In charge for credit-debit invoice processes • Preparing diverse materials and training new clients and new on-boarding team members Customer Service Representative, Procurement Responsible Versalis S.P.A Jul 2017 – Oct 2018 ½ İstanbul, Turkey Koç University Sep 2009 – Jan 2016½ İstanbul, Turkey ACHIEVEMENTS • Koç university full scholarship. • Ranked top 100 in the national university entrance exam in Turkey. • Order entry and management through SAP • Handling customer issues, requests and complaints at B2B level • Assistance for documentation of custom clearance and shipment processes SKILLS • Archiving documents for audits • MS Office Programs • Leading credit-debit invoice processes • SAP Customer Service Representative Turesta Real Estate July 2016 – Sep 2016 ½ İstanbul, Turkey • Assisting with title deeds and contract processes (+150 clients) • Handling client’s complaints, demands and questions • Making all necessary organizations between all parties (Developers, Institutions, Clients) • Follow up with rules and regulations related to investments in real state. LANGUAGES English Advanced Turkish Native PERSONAL Non-smoker Human Resources Trainee Travelling International Service Group Oct 2016 – Jul 2017 • Salesforce ½ İstanbul, Turkey Writing short stories Art history • Taking a role at search and selection hiring processes REFERENCES • Updating the database regularly via searching and finding new connections and candidates Available upon request. • Fulfilling office administration processes