Esimoleze Somtochi Judith

My legal education has equipped me with excellent research skills, attention to detail, confidentiality handling, and professional correspondence abilities, which I apply in managing client communications and sensitive information. As a Virtual Assistant, I am skilled in Google Workspace, Microsoft Office, CRM systems, Zoom, and online scheduling tools, enabling me to support remote teams efficiently.

I am customer-focused, highly organized, and reliable, with strong verbal and written English communication skills. I thrive in remote work environments, manage tasks independently, and consistently deliver prompt, accurate, and professional support that enhances client satisfaction and business productivity.

Zena Concept Global Investment limited |

Abuja, Nigeria

**Virtual assistant / Administrative & customer support specialist **

09/2023 - 03/2024

• Act as the first point of contact for clients via phone and email, providing professional, prompt, and customer-focused support
• Manage high-volume inboxes by prioritizing urgent requests, organizing correspondence, and ensuring timely responses
• Handle inbound phone calls, accurately route calls to relevant team members, and take detailed messages
• Coordinate and manage calendars using Google Calendar, schedule meetings, send confirmations, reminders, and follow-ups
• Support and manage virtual meetings on Zoom, including welcoming participants and ensuring smooth communication
• Draft, proofread, and send professional emails, letters, and internal communications on behalf of executives and teams
• Enter, update, and maintain accurate client and project data in CRM systems and Google Sheets
• Maintain an organized digital filing system to ensure easy access to company records and documents
• Prepare, format, and edit reports, spreadsheets, and presentations using Microsoft Office and Google Workspace
• Handle sensitive and confidential information with discretion and professionalism
• Work independently in a remote environment, meeting deadlines and maintaining high attention to detail.

Transtell hotel | Imo State, Nigeria

Customer Support Agent

06/2020 - 07/2023

• Assisted guests with inquiries and requests efficiently.
• Managed reservations using hotel management software.
• Coordinated with housekeeping to ensure room readiness.
• Assisted with billing, account, and technical queries.
• Provided information about hotel amenities and local attractions.
• Maintained team communication for consistent service.
• Documented guest feedback for service improvement.
• Responded to inquiries via phone, email, and chat.

KEY SKILLS

Administrative & Virtual Assistance

• Calendar and schedule management
• Inbox and email management
• Data entry and database management
• Document formatting and report preparation
• Digital file organization and record keeping

Customer Care & Communication

• Phone, email, and virtual communication
• Customer inquiry resolution
• Professional written correspondence
• Client relationship management
• Conflict resolution and active listening

Technical Skills

• Google Workspace (Docs, Sheets, Calendar, Gmail)
• Microsoft Office Suite (Word, Excel, PowerPoint)
• Zoom and virtual meeting platforms
• CRM systems
• Online scheduling tools

Professional & Legal Skills

• Attention to detail
• Confidentiality and data protection
• Legal research and documentation
• Time management and multitasking
• Independent and remote work capabili