Esemwenghian Edith Osagie

ESEMWENNGHIAN EDITH OSAGIE Lexim Estate, Pyakasa, Abuja.--, - PROFESSIONAL SUMMARY Experienced Virtual Assistant, Training Support Specialist, and Project Coordinator with 10+ years of experience supporting teams, executives, and development projects. Skilled in managing administrative functions, training logistics, calendar and inbox organization, and project coordination to keep operations and initiatives running smoothly. Known for being detail-oriented, reliable, and proactive in helping busy professionals stay focused, meet deadlines, and achieve goals. Proven track record of supporting remote teams with effective communication, seamless scheduling, and documentation support across multiple tools and platforms. PROFESSIONAL EXPERIENCE Palladium Capacity Strengthening and Learning Specialist | 2022 – 2024 ◼ ◼ ◼ ◼ ◼ ◼ ◼ Managed virtual and physical event logistics, training schedules, and team coordination. Provided administrative and operational support for training sessions, content development, and system updates. Created and maintained structured training materials, reports, and bulletins using Google Docs and MS Word Collaborated with stakeholders and subject matter experts to produce communication and project materials. Provided administrative and learning support for global health teams and partners. Coordinated logistics for virtual and in-person trainings, including scheduling, invites, and materials. Created training reports, managed shared files, and tracked deliverables using Google Workspace and MS Teams. Collaborated with project leads to monitor timelines, ensure task follow-ups, and maintain alignment with strategic objectives. iSON Xperiences Training Coordinator | 2021 – 2022 ◼ ◼ ◼ ◼ ◼ ◼ Developed and maintained an internal knowledge base to support teams across West Africa, ensuring accessibility of essential resources. Facilitated collaboration between teams, coordinating training initiatives and providing key insights for process improvements. Managed communication and scheduling for training programs, ensuring smooth operations and timely delivery. Led documentation and reporting efforts, ensuring accurate tracking of training programs, participant engagement, and outcomes. Scheduled meetings, managed training calendars, and prepared logistics for internal development projects. Created reports, tracked training progress, and supported remote team communication workflows. Learning and Development Specialist | 2015 – 2021 ◼ ◼ Created structured training materials, ensuring clarity and accessibility for diverse learning audiences. Provided administrative support in managing and maintaining learning management systems, optimizing efficiency and ease of use. ◼ ◼ ◼ ◼ Led virtual training sessions, engaging learners through well-structured content and interactive discussions. Coordinated onboarding and training processes, contributing to improved user engagement and satisfaction. Assisted with documentation and knowledge sharing, ensuring resources remained relevant and up-to date. Coordinated cross-departmental training initiatives and aligned timelines with team capacity. CNSSL Back Office Support | 2014 – 2015 ◼ ◼ ◼ Monitored and managed customer queries, ensuring prompt resolution and improved service experiences. Maintained accurate documentation of workflows supporting efficiency and operational improvements. Provided technical support to front-line agents, ensuring problem resolution and smooth service delivery. Customer Care Representative/ Team Lead | 2010 – 2014 ◼ ◼ ◼ ◼ Managed multiple communication channels, responding promptly to inquiries and troubleshooting user issues. Led a customer service team, ensuring high-quality support and timely resolution of issues. Developed and maintained internal documentation to improve service efficiency and consistency. Provided administrative oversight, ensuring smooth daily operations and team coordination. EDUCATIONAL QUALIFICATION ▪ ▪ ▪ MBA, Industrial Relations & Personnel Management – University of Lagos, 2014 BA, Linguistics & African Languages – University of Benin, 2007 Diploma in Law – University of Benin, 2003 CERTIFICATIONS AND TRAININGS ◼ ◼ ◼ ◼ ◼ ◼ ◼ ◼ In-Demand IT Skills Training, Digital Witch Support Community |2025 Professional Diploma in Business Project Management, The Institute of Management, Technology & Finance | 2025 Certificate in Public Health, Udemy | 2024 PMP Project Management - Fundamental Concepts for Beginners, Alison | 2023 MSME ICSS (Inspire, Create, Start, Scale) Training of Trainers, Facilitators, and Coaches (ToTFC), GIZ | 2022 Digital Marketing and Content Creation, Terra Learning | 2022 MTN "How May I Help You" Facilitator TTT, MTN | 2015 Customer Service Training, MTN | 2010 CORE SKILLS ◼ ◼ ◼ ◼ ◼ ◼ ◼ ◼ Email & Calendar Management Virtual Assistance Project Coordination & Admin Support Training Logistics & Support Meeting Scheduling & Note Taking Document & Data Management Communication & Stakeholder Engagement Microsoft Office Suite / Google Workspace ◼ ◼ Workflow Optimization Task & Time Management TOOLS & PLATFORMS Google Workspace | Microsoft Office | Slack | Trello |Notion | Zoom | Canva | Outlook | WhatsApp | Teams AVAILABILITY Open to: Part-time or Full-time | Remote Roles Time zone: Flexible | Available for quick onboarding REFEREES Available on request