Esan Modupe

Modupe Esan Assistance Agency Manager-- 7, thinker's corner Emene, 400103 Enugu Female Nigeria Graduate of food Science and technology with over 5+ year working experience in Sales and Marketing. Over the years as a Sale Executive and Customer Service Rep. , I have the privilege to work in a well recognize organisation, both offline and online. I have built up skills to convince my leads physically and online. Also, in the aspect of telesales marketing, I have what it takes to succeed and to increase the company turnover and profit. As a Virtual Assistant, Data Entry and Care giver, I have proven to be the best in whatever, I found myself doing. Ability to work with all Microsoft suites Office. Without much ado, I am a complete package for Service delivery and will always contribute excellently well in any opportunities that come my way to the growth of the organization. Education Jun 2009 - Dec 2011 Higher National Diploma Osun State Polytechnic, Iree F ood Sci & Tech. May 2006 - Jun 2008 National Diploma Osun State Polytechnic, Iree F ood Sci. & Tech Employment Jan 2022 - Present Assistance Agency Manager (Enterprenuer) Axa Mansard (Alpha Sales), Enugu Managing the company's policy sales and overseeing the sales team. Setting and monitoring sales goals and objectives of the team. Providing sales strategies, feedback, and marketing plans. Build, grow, retain and manage a team of advisors and their various team leaders. Keeping up-to-date with the insurance industry developments. Answering client and prospect's queries. Mediating disputes with clients. Providing customer support. Mar 2021 - Dec 2021 Online Customer Service Representative, VA Unateus, Nigeria Provides superior Customer Services while handling inbound order placement calls and product inquire Follow communication script when handling different lead needs and issue Handled and responded to over 100 customer inquiries in all forms (email, phone, in person, fax) daily. Coordinate leads enquire, needs and proactively provides business solutions to those needs Maintained transparent lines of communication for leads about status of orders, order errors and post order issues. Managed Product availability, inventory levels and identified holes in supply chain timelines Actively educates and advised leads about a broad range of client products and services Established and maintained lasting relationship with leads and other team members Seize opportunities to up-sell Company product when they arise Keep records of all conversations in our call centre database in a comprehensible way Meet Personal/team qualitative and quantitative targets Nov 2020 - Mar 2021 Business Manager R Fisheries Nigeria, Enugu Leading and managing business support and administrative staff of the company Planning, organizing and strategist to meet bushiness needs and demand Maximizing and generating additional income as well as having a detailed understanding of all income streams. Communicating with, monitoring, and motivating employees. Being solely responsible for monitoring all invoices. Ensuring standards of conduct and performance for the branch are maintained. Organizing Seminar and meeting new customer and providing solutions to all their fishing business Reporting on Performance and planning to up-sell Achieving of set Sale target and promotions of company product and services Feb 2015 - Dec 2019 Sale Representative/Supervisor Lenovo Nigeria, Enugu Promoting all of Lenovo phones and gadget Managing and Sales of Lenovo brands to customer in Enugu. Activation, Sales and Promotion of new Product (Lenovo Phones & gadget) Achieving of set sales target Give outlet and sales report, etc. Feb 2014 - Jan 2015 Sale Executive Fairys Pastries Ltd Promote and sell company’s product Interface between customer and company to maintain good relationship. Achieving of set sales target Give field and sales report, e.t.c. Jul 2012 - Jun 2013 Class Teacher N.Y.S.C (Niger state), Minna Teaching of students Preparation of lesson/class note. Taking attendance of student, class record and performance. Organizing tutorial, marking of exams script & other related class Feb 2012 - Jun 2012 Sales Representative (Promoter) G-Tide Network Ltd, Ibadan Marketing of Phones (Activation) Introducing New product ( Phone) to customer Prospect for new customer and increase sales target Aug 2008 - Aug 2009 Industrial Attachment Customer Care /Admin Officer African Newspaper of Nigeria (Nigerian Tribune), Ibadan Collection of Advertisement and payment. Dispatching of Advert for respective person for handling. Interface between staff on information bordering on availability of service of company. Interface between customer and Tribune. Skills Care giver Sales & Marketing Inbound and outbound marketing Negotiate Teamwork Emotional intelligence Research & Strategy Decision Making Customer Service Virtual Assistant Microsoft office Languages Hobbies English Yoruba Singing & Dancing Marketing & Problem Solving Meeting People Cooking Courses Dec 2021 Transcription References Esan Olumide Anthony Anthony Esan & Associate, Lagos -