Erwin S. De Guzman I

Erwin S. De Guzman I, RMT OBJECTIVE: To land an online job so that I will no longer go through 4 – 5 hours of daily commute and be able to spend more time with my family. At the same time, help clients in managing their businesses because knowing that I was part of someone’s success is already an achievement and this can also help in boosting my career as a freelancer. SKILLS AND SOFTWARE: 1. Email Handling – 8/10 Microsoft Outlook – 3 years Gmail – 3 months 2. Email Etiquette – 8/10 Microsoft Outlook – 3 years 3. General Office Skills – 7/10 Microsoft Excel – 10 years Microsoft Word – 10 years Microsoft PowerPoint – 4 years SAP – 1 year Legacy – 5 years Citrix – 5 years Microsoft Outlook – 6 years Internet Explorer – More than 10 years Skype for Business – 6 years 4. Calendar/Schedule Management – 7/10 Google Calendar – 1 month Microsoft Excel – 2 years Microsoft Outlook – 3 years 5. Data Entry – 9/10 Microsoft Excel – 10 years Microsoft Word – 10 years Microsoft PowerPoint – 4 years Google Docs – 1 month Google Sheets – 1 month 6. Internet Research – 7/10 Internet Explorer – More than 10 years Google Chrome – More or less 8 years 7. Google Docs – 7/10 8. Google Sheets – 7/10 9. Microsoft Excel – 9/10 10. Microsoft Word – 8/10 11. Microsoft PowerPoint – 7/10 12. WordPress Management – 7/10 WordPress – 1 month 13. Social Media Management – 7/10 Buffer – 1 month 14. Bookkeeping – 5/10 QuickBooks – 1 month 15. Photoshop – 7/10 16. Lean Six Sigma – 5/10 17. SAP – 7/10 18. Legacy – 8/10 WORK EXPERIENCE: (PRESENT to PAST) Company Name20four7VA Address2006 Pony Island Lane Berlin, MD 21811 PositionCustomer Service VA (Client Ross) Inclusive DatesJune 2018 – Present Main Tasks Priority project of calling vendors to fix car seat stains (project ongoing and no estimated end time). Using Helprace (CRM) for customer service Training for Social Media Management – Facebook, Instagram, Twitter, Pinterest, and YouTube To be trained to be a support bookkeeper. Company Name20four7VA Address2006 Pony Island Lane Berlin, MD 21811 PositionCustomer Service VA (Client Deb) Inclusive DatesApril 2018 – May 2018 Main Tasks Verifying that redeemed rewards are valid by using applications such as Loggly, which contains players’ online playing activities, and Ontraport, which serves as database for players’ profiles. Tracking of rewards using Google Sheets and fulfillment of approved real-world rewards, most commonly in the form of gift cards. Trained in using Helpshift (CRM) for customer service. Company NameAccenture, Inc. AddressUptown Mall Tower 2 36th St., Uptown Bonifacio, BGC, Taguig City PositionTransaction Processing Analyst Inclusive DatesFebruary 2017 – March 2018 Main Tasks Part of the 2-man team for Order to Cash Billing, which played a key role for the successful transition of the Billing processes of a leading technology company from Australia back to Manila by documenting the processes in the form of DTPs (desktop procedures). Initiated the reverse KT for some of the OTC Billing processes for the Manila resources. Acting as one of the SMEs/TCs for the OTC Billing team where tasks are divided into billing processes, responding to client/customer queries and requests via email, answering queries from teammates, and regular updates for the team’s OE documents. Proactive in process improvements. High interest in automation. Knowledgeable in Microsoft Excel macro/formula. Company NameAccenture, Inc. AddressRobinsons Cybergate Tower 2 Pioneer St., corner EDSA, Mandaluyong City 1550 PositionBusiness Advisory Analyst Inclusive DatesSeptember 2015 – January 2017 Main Tasks Daily task is divided by being a member of the Escalations Team handling queries/special requests from third party suppliers/marketers via emails and being the BE Focal of our deal, which my goal is to collaborate with my peers eliciting ideas/innovations and adhere to the BE principles, which can yield savings/value creation to our clients. Proactive in process improvements. High interest in automation. Knowledgeable in Microsoft Excel macro/formula. Company NameAccenture, Inc. AddressRobinsons Cybergate Tower 2 Pioneer St., corner EDSA, Mandaluyong City 1550 PositionTransaction Processing Associate Inclusive DatesApril 2014 – September 2015 Main Tasks Tasked to be the junior team captain/SME of my team; managing the team whenever our TC is not around and attending process-related queries from teammates and from other teams. Provide customers with their completed and corrected bills within 14 business days at 95% accuracy. Company NameAccenture, Inc. AddressRobinsons Cybergate Tower 2 Pioneer St., corner EDSA, Mandaluyong City 1550 PositionTransaction Processing New Associate Inclusive DatesMarch 2012 – April 2014 Main Tasks Provide customers with their completed and corrected bills within 14 business days at 95% accuracy. Company NameTotal Transcription Solutions, Inc. AddressPacific Corporate Center, Ground Floor 131 West Avenue, Quezon City; Telephone:- PositionMedical Transcriptionist Inclusive DatesDecember 2009 – January 11, 2012 Main Tasks Produce at least 500 line counts by transcribing medical reports at 97% accuracy within 8 hours of work daily. Abide to the policies and regulations of the company. Company NameSPi AddressSPI Building, Pascor Drive Sto. Niño, Parañaque City PositionMedical Transcriptionist Inclusive DatesNovember 21, 2005 – March 04, 2008 Main Tasks Produce at least 600 line counts through transcription at 96% accuracy within 8 hours of work daily. Abide to the policies and regulations of the company. Company NameTotal Transcription Solutions, Inc. AddressPacific Corporate Center, Ground Floor 131 West Avenue, Quezon City; Telephone:- PositionMedical Editor Inclusive DatesNovember 21, 2005 – March 04, 2008 Main Tasks Produce at least 1800 line counts through editing at 98.5% accuracy within 8 hours of work daily. Transcribe reports if necessary. Abide to the policies and regulations of the company. EDUCATIONAL ATTAINMENT: Tertiary:Manila Central University Secondary:Our Lady of Lourdes College Elementary:Our Lady of Lourdes College SEMINARS/TRAINING/ACHIEVEMENTS: Agila Award for Business Operator – Annual A-List Awards Fiscal Year 2013 (Accenture, Inc.) Agila Award for Business Operator – Annual A-List Awards Fiscal Year 2015 (Accenture, Inc.) Malikhain award – A-List quarterly award for Q3 of fiscal year 2016 (Accenture, Inc.) Ecommerce Virtual Assistant Training – Fulfillment by Amazon (FBA) / Amazon Seller Central 20Four7VA.com Virtual Assistant Bootcamp WFHR.io Kepner-Tregoe Project Management (June 29 – 30, 2016) Accenture, Inc. Robinsons Cybergate Tower 2 Pioneer St., corner EDSA, Mandaluyong City 1550 Six Sigma Green Belt Certification (certification is on-going) Ateneo De Manila University Graduate School of Business Center for Continuing Education 3/F Ateneo Professional Schools Building, 130 HV De la Costa St., Salcedo Village, 1227 Makati City Six Sigma Yellow Belt Certification (Certified, November 3 – 5, 2014) TeleDevelopment Services, Inc. 35th floor, Robinsons Equitable Tower, ADB Avenue Ortigas Center, Pasig City Introduction to Accenture Delivery Skills for Supervisors (IADSS) (October 2014) Accenture, Inc. Robinsons Cybergate Tower 2 Pioneer St., corner EDSA, Mandaluyong City 1550 PERSONAL PROFILE: Date of Birth:September 18, 1982 Place of Birth:Valenzuela City, Metro Manila, Philippines Place of Residency:Valenzuela City, Metro Manila, Philippines Age:35 yrs. old Height:162 cm Weight:156.5 lbs. Civil Status:Married Sex:Male Citizenship:Filipino I hereby certify that all information written above is true and correct to the best of my knowledge and beliefs.