Erwin Mauritius Ocampo

Objective To be able to provide excellent and accurate service to my client. And to be able to share my knowledge and experience with the company. Experience Freelance Virtual Assistant [October 2018 – November 2018] Cold Calling, searching for warm leads to get appointed to a schedule with a mortgage agent. REIVA/RocketStation [July 2018- Present] o Training of Real Estate essentials for Investors. o Proficient with handling objections on seller lead calls, determining between a warm or cold lead. o Trained with Podio CRM o Creating Buyer's Lists o Valuation of Comps with or without the MLS o Skip Tracing o Social Media sites such as Craiglist o Email Campaign Customer Service Representative|Exl Service [October 2016 – July 2018] Financial Insurance Account(Annuities) wherein I was able to provide information on how clients could claim their benefits explain a little on why they are losing money from their investments and direct them to Financial Professionals that can provide them more information on their investments. Sales Representative|Dyninno INC [February 2016 – October 2016] Travel / Airline Ticketing Account in which we find ,build, and book flights for customers. Took Inbound and outgoing calls. Customer Service Representative|Teletech [August 2015 – February 2016] Online Shopping Account(Sears online) wherein my main duties is to answer queries from customers about the products that they have bought. Provide them details on which physical store is open. Find solutions to their complains. Cleaner Supervisor Trainee|Cleanex Sgp. [September 2014 –March 2015 ] Supervisor Trainee for a Janitorial Services in Singapore. Customer Service Representative|Techmahindra [December 2013 – July 2014] Online Shopping Account(Fingerhut.com) wherein I take orders from customers and do upselling for our promotions. Back Office Support|WIPRO BPO [July 2013 – November 2013] Canadian Utilities Account (ATCO) in which my responsibility is to work on claims, get information from a PDF file and transfer that to ATCO's system. Email Support for our email bucket list. Customer Service Representative|Qualfon [January 2013 - July 2013] Telco Company where I was assigned to provide customer service to caller, like selling credits and fixing their network related problems( DATA usage, NO signal, and etc.) Waiter/Bartender|Pulchra Resort [ September 2012 – December 2012] Beach Resort where I was a waiter and at the same time a bartender. Barista|BO'S Coffee Shop [August 2011 – July 2012] Make and sell coffee for customers. Maintain cleanliness to the store. Service Crew |Mcdonalds Fastfood Chain [May 2008 – November 2008 ] Take orders and serve food to the diners. Maintain cleanliness to the store. Education College [2008 – 2011] University of San Jose Recolletos Associate in Hospitaltiy Management Secondary level[[-] University of San Jose Recolletos High School Skill Real Estates principles REO Principles and Practices Proficient in computer Software Systems Phone and email Handling Capable of working under time pressure Able to read, write and verbally communicate in English Experience with the following Real Estate skills: CRM Systems: Podio, Infusionsoft, Salesforce, Pipedrive, Zoho Leads Sourcing (Real Estate Agent and For Sale by Owner) Skip Tracing Appointment Setting Seller Leads Management Comparables TOOLS 1 Poor 2 Good 3 Fair 4 Very Good 5 Advanced MS Word ☐ ☐ x ☐ ☐ MS Excel ☐ x ☐ ☐ ☐ Real Estate Websites ( Zillow.com, Trulia.com, Realtor.com,) ☐ ☐ ☐ x ☐ CRM Systems ( Podio, Dealer Socket ) ☐ ☐ ☐ x ☐ Phone Software ( Five9 , Nextiva,Ring Central and Phoneburner ) ☐ ☐ ☐ x ☐