Erwin Mancanes

ERWIN SAYLON MANCANES CUSTOMER SERVICE SPECIALIST EXPERIENCE CONTACT - ROOM ATTENDANT 932/122 The Niche ID IFU Hotel June 2024 - December 2024 Bangkhae, Phase 2, Bangkhae Bangkok, Thailand 10160- ROOM ATTENDANT The Macau Roosevelt January - October 2023 Thoroughly clean and sanitize guest rooms, including bathrooms, kitchens, and living areas, ensuring a high standard of cleanliness. Change bed linens and make beds according to hotel standards, PERSONAL INFORMATION ensuring a neat and pleasing appearance. Replenish guest supplies such as toiletries, towels, and see to it Date of Birth: 29 June 1986 that all items are adequately stocked. Birthplace: Philippines Dust and polish furniture, fixtures, and surfaces to maintain a Age: 38 clean and welcoming environment. Sex: Male Vacuum carpets and clean hard floors, ensuring all areas are free Civil Status: Single of debris and dirt. Citizenship: Filipino Identify and report any maintenance issues or safety hazards in Height: 5'5" / 167cm guest rooms and common areas to immediate superiors. Weight: 55kg / 121lbs Follow all safety and sanitation policies and procedures to ensure Religion: Iglesia ni Cristo (Church of Christ) a safe environment for guests and staff. Provide friendly and courteous service to guests, addressing any requests or concerns in a professional manner. SKILLS Keep track of cleaning supplies and report any shortages to the supervisor to ensure adequate stock levels. Work collaboratively with other housekeeping staff and departments to ensure efficient operations and guest satisfaction. Manage time effectively to complete assigned tasks within the designated timeframe while maintaining quality standards. Respect guest privacy and confidentiality, ensuring that personal belongings are not disturbed. Attention to detail Work independently or in a team. Problem-Solving Computer Literacy Strong English Communication TURN-AROUND COORDINATOR Menzies Macau Airport Services., ltd May 2020 - May 2022 Ensures that an aircraft is efficiently prepared for its next flight by managing various ground services, communicating effectively, ensuring safety compliance, and solving problems as they arise. Maintains the airline's schedule and ensuring a smooth experience for passengers. PASSENGER SERVICE AGENT Menzies Macau Airport Services., ltd May 2020 - May 2022 Responsible for providing exceptional customer service to passengers, assisting with check-in and boarding processes, managing baggage, and resolving any issues that may arise during travel. Ensuring a positive travel experience for passengers and maintaining the airline's reputation for service quality. EDUCATION NEW ERA UNIVERSITY Bachelor of Science in Electronics and Communication Engineering (Undergraduate) CHARACTER REFERENCE Available upon request