Erwin Joy
Moreno
WORK EXPERIENCE
CONTACT INFO
Phone
-
SUBJECT MATTER EXPERT
Email
VXI Global Holdings | November 2021- May 2022
Address
Cavite City, Philippines
SKILLS
CRM Proficient
Designed and prepared technical reports, studies, and related documentation.
Supported teams in continuous delivery of quality products and services,
enhancing usage and introducing new features.
Led teams in scheduled and unscheduled equipment maintenance to optimize
readiness.
CUSTOMER SERVICE REPRESENTATIVE
Focus Support Associates | November 2022 – August 2023
Answered customer telephone calls promptly to avoid on-hold wait
times.
Answered constant flow of customer calls with minimal wait times.
Utilized customer service software to manage interactions and track
customer
satisfaction.
EDUCATION
VILLAGERS MONTESORRI COLLEGE
October 2019- June 2022
Hospitality Management
