Erwin Jay Garcia

- ERWIN JAY U. GARCIA PERSONAL INFORMATION Age: 34 Gender: Male Date of Birth: May 2 1990 Place of Birth: Dagupan, Pangasinan Citizenship: Filipino Marital Status: Married KEY SKILLS • Chargeback Resolution Expertise • • Transaction monitoring • • Fraud Case Resolution • Verbal and written communication • Detail-Oriented Mindset Customer Engagement Investigation techniques 20 Sampaloc road, Classic Homes, Pilar Village Las Pinas City, 1750 erwinjayugarcia@gmail. com PROFILE Interested in a position where I can utilize my communication and technical skills, and as well as showcase my ability to work well with different people. I work with integrity even with minimal supervision. I am a highly professional fraud prevention expert with proven track record in safeguarding organizations from fraudulent activities. Extensive experience in conducting thorough investigations and implementing effective strategies. Known for collaborative approach and ability to adapt to changing situations while maintaining high standards of integrity. Detail oriented in every case and document I review and decision. WORK EXPERIENCE Genpact Northgate – Customer Support Representative: May 2013 – June 2014 Convergys: Customer Support Representative July 2014 – December 2014 IBEX Global: Customer Support Representative January 2015 – October 2015 JP Morgan & Chase: Fraud Investigator March 2016 – October 2016 HSBC: Personal Banker March 2017 – September 2018 Capital One Philippines: Fraud Specialist November 2018 – March 2025 EDUCATION BS Accountancy University of Perpetual Help System Dalta 4th Year Undergraduate 2008 – 2013