Eruvwu Stephnie Obakpororo

Customer Support Specialist who has handled 50–70+ daily inquiries, improved response efficiency, and helped e-commerce brands reduce repeat complaints through structured Zendesk and CRM management.

Slow response times, unresolved tickets, and frustrated customers can quietly damage your business. As a Customer Support Representative experienced in Zendesk, Shopify, HubSpot CRM, and Email & Chat Support, I help e-commerce businesses deliver fast, organized, and professional service that keeps customers loyal.

With over 5 years of hands-on experience, I have:

• Managed 50–70+ daily customer inquiries across email and live chat

• Reduced average response time by up to 30% through effective ticket prioritization

• Resolved order, refund, and delivery issues directly within Shopify

• Maintained 100% accurate customer data inside HubSpot CRM

• Improved workflow efficiency by properly documenting and tracking recurring issues

I don’t just respond to messages I protect your brand reputation, maintain organized CRM systems, and ensure every customer interaction reflects professionalism and care.

Core Expertise:

• Customer Support (Email & Live Chat)

• Zendesk Ticket Management

• Shopify Order & Account Support

• HubSpot CRM Updates & Data Management

• Complaint Resolution & Customer Retention

If you're looking for dependable support that improves response time, strengthens customer satisfaction, and keeps operations running smoothly, I’m ready to step in and help.