Errol John Cartagena

 Errol John Cartagena Paranaque City, Metro Manila- Value Statement: An experienced individual who values integrity, work ethics and professionalism, detail oriented and able to resolve issues effectively and efficiently. Also, willing to take risks, accept challenges and thinks outside the box. Professional Experience August 12,2009 – June 11,2011 SPT BUSINESS RESOURCES INC. Lipa City, Batangas Inbound Sales Agent/Appointment Setter I have been the top agent for almost a year setting up same day appointments as well as the agent with the most number of sold products on a monthly basis. Exceeded expectations by providing qualified leads that developed into full pledged customers. Finished sales quota earlier than targeted. September 18,2012 – June 23,2013 Convergys Nuvali Sta. Rosa City, Laguna Customer Service Representative Became the “go-to” person for new reps and particularly challenging calls as one of the company’s primary mentors of both new and established employees. Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity October 18,2013 – September 19,2015 IQOR Philippines Cavite Dasmarinas City, Cavite AVP Operations I started as an agent for almost 2 months. Then, I got promoted to become one of the quality analyst which I find fun and exciting. After 9 months of hard work and perseverance being part of the QA team, I got promoted again as a supervisor which I find a bit more challenging. Encouraged good practices and discouraged bad ones. June 28,2016 – February 23,2017 Teleperformance Sucat Paranaque City, Metro Manila Sales Representative/Reservation Agent Took phone calls accurately from customers and provided relevant information. Provided detailed information to walk in guests which made them recurring customers. Explained the features of the hotel and offered the most feasible room rates which led to increase in revenue Relevant Training: Inside Sales Agent - training knowledge Inside Sales 101 for different lead types, Objection Handling, Scripting, & Pre-qualification Buyer and seller real estate practices including documentation per transaction type. Acquisition and liquidation of Bank Owned property Bank qualifications/approval for Short Sale; REO property  Internet Marketing forms, lead sources, Lead Generation & CRM or database entry Common Lead Management systems including Boomtown, E Edge, Market Leader, and Tigerleads Education- PUP Santa Rosa Extension Santa Rosa City, Laguna BACHELOR OF SCIENCE IN ENTREPRENEURIAL MANAGEMENT I ATTEST TO THE TRUTH that the above stated information is true and correct. Errol John Cartagena Applicant